COLLINGWOOD FOOTBALL CLUB MEMBERSHIP
2019 Collingwood Football Club (Club or Collingwood) [these two terms are used interchangeably] memberships are subject to the following terms and conditions which includes the Club's Privacy Policy.
Upfront and monthly payment plan memberships are subject to automatic roll over each year unless members opt out by the notified deadline. See clause 11 for further details and terms. Members whose membership is automatically renewed in accordance with the terms of clause 11 will be entered into the Club's Win a Holden competition for a chance to win a Holden MY18.5 Astra R+. The terms and conditions of the competition can be found at - https://membership.collingwoodfc.com.au/terms-and-conditions
The Club may from time to time where reasonably necessary (and subject to applicable State and Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via the Club membership website. Except for any rights that members may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to its membership terms and conditions.Any changes will be effective at the time of posting.
1.Purchase of a membership
- If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. Your membership card and fulfilment package will be issued within 10 business days from 1 December, 2019. Members who join during the season will receive a membership card (or game entry ticket) prior to the next home game.
- The Club reserves its right not to accept any membership application form in its absolute discretion.
- All membership categories are subject to availability.
2.Term of Membership
- Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to 31 October 2019.
3.Membership Information and Entitlements
3.1 Memberships
The Club offers a number of memberships.The following lists any specific conditions which relate to memberships.
3.1.1 Family
- Family memberships are available for two adults and up to two juniors (under the age of 15 as of 1 January 2019).
3.1.2 Junior
- To be eligible for a Junior membership (Magpie Stars), the applicant must be at least 5 years of age but under the age of 15 as at 1 January 2019. Children aged under four at 1 January 2019 are entitled to attend games without a Club membership, however they must not occupy a seat. Junior member accounts that do not have a date of birth will not have their membership pack sent until the date of birth is confirmed to the Club.
3.1.3 Student
- Student concession is available to people studying full-time in 2019. Your membership application/renewal form must be accompanied by a copy of your 2019 student card or a photocopy of a stamped, receipted 2019 enrolment form from your education institution.
3.1.4 Pensioner
- Pensioner concession is available to people holding a 2019 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2019 football season.
3.1.5 Companion card holders
- Any Club member holding a Government issued Companion Card is entitled to one complimentary membership for their carer.
- Once you have purchased your membership, you are required to send through proof of your Companion Card and the Club will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.
3.1.6 Country
- Club members living in excess of 120km from the Holden Centre are eligible for Country membership. When applying for or renewing a Country membership, you will need to supply a proof of residency (for example, a copy of your rates notice or a utilities bill) to verify your address. PO Box addresses will not be accepted without supporting documentation.
- All Cheer Squad members are required to submit a Working with Children Check and signed copy of the 2019 Official Collingwood Cheer Squad Code of Conduct when applying for a Cheer Squad membership
3.1.7 Cheer Squad
- All Cheer Squad members are required to submit a Working with Children Check and signed copy of the 2019 Official Collingwood Cheer Squad Code of Conduct when applying for a Cheer Squad membership
3.2 Membership Entitlements
3.2.1 Club Members
All 2019 Club Members will receive:
- Personalised membership card
- Lanyard
- Bumper sticker
- 2019 Member Scarf (excluding AFL Club Support, see paragraph 3.2.4)
- Access to a Member Cap (if payment is made towards the membership prior to January 31, 2019, see paragraph 3.2.3)
- Exclusive member communications
- Two editions of 'In Black & White' magazine; one copy of the pre-season and one copy of the end of season edition (members who sign up after the distribution of the pre-season edition will receive the end of season edition only)
- Member pricing on Club merchandise
- Reserved Seat or General Admission access (depending on your membership) to all home and away games that Collingwood participates in at the MCG and Marvel Stadium in the 2019 AFL Premiership Season.
3.2.2 Other entitlements
The following lists any additional entitlements for members according to their membership:
Club 5:
- Social Club medallion
- Club 5 pin
- Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their social club medallion or membership card to gain access
- Access to purchase Social Club guest passes at the MCG
- Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
- Signed guernsey in first year of membership
- Invitation to Annual Club 5 Dinner
- Invitation to end of season Member Forum
- Junior members also receive Magpie Stars entitlements
- Social Club medallion
- Legends pin
- Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
- Access to purchase Social Club guest passes at the MCG
- Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
- Invitation to end of season Member Forum
- Junior members also receive Magpie Stars entitlements
Legends, MCG Legends, Captains:
- Social Club medallion
- Legends pin
- Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
- Access to purchase Social Club guest passes at the MCG
- Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
- Invitation to end of season Member Forum
- Junior members also receive Magpie Stars entitlements
Magpie Stars aged 5-14 years:
- Sherrin football
- Stance socks
- Pedometer watch
Social Club:
- 2019 Social Club medallion
- Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
- Access to purchase Social Club guest passes at the MCG
- MCC/CFC co-branded member scarf
- Door hanger
- Plush football
MCC Magpie Insider:
- MCC/CFC co-branded member scarf
Magpie Nest Toddler:
- Door hanger
- Plush football
Magpie Nest Baby:
- Baby Guernsey (size 0)
- ISC baby shorts
- Baby member certificate
3.2.3 Member Cap
- A Member Cap is available to all adult, concession and junior members who join prior to the cut-off date ("eligible members").
- Eligible members must join before 31 January 2019 after which time the Member Cap may no longer be available.
- Eligible members who are part of an automatic renewal agreement from 2019 will automatically receive access to a Member Cap if they are financially compliant at 31 January, 2019.
- Member Caps are subject to availability and once sold out, will no longer be available.
- Members are only entitled to one Member cap, despite having multiple membership types.
3.2.4 Member Scarf
- The 2019 Member Scarf will be given to all members (excluding AFL Club Support) and is based on each member’s consecutive years of financial membership. Members can query their years of membership by contacting the Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours, however the final decision is at the discretion of the Membership Strategy Manager.
- If a member disputes their consecutive years of membership, a statutory declaration must be signed and provided to the Club if the disputed years is greater than five years from what the Club has on record.
- If a member disputes their years of consecutive membership to be in excess of 50 years, the member is required to attend a meeting with the Membership Manager.
3.3 Game Entitlements
General admission:
- General Admission access to games is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand games. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.
Home and Away game Members will receive:
- Reserved Seat or General Admission access (depending on your membership) to all home and away games that Collingwood participates in at the MCG and Marvel Stadium in the 2019 AFL Premiership Season.
Home game Members will receive:
- Reserved Seat or General Admission access (depending on your membership) to all home games that Collingwood participates in at the MCG and Marvel Stadium in the 2019 AFL Premiership Season.
4-game Members will receive:
- General admission access to four Collingwood home games at the MCG and Marvel Stadium in the 2019 AFL Premiership Season
3-game ANZAC Day Members will receive:
- General admission access to two Collingwood home games at the MCG and Marvel Stadium and reserved seat access to ANZAC Day at the MCG in the 2019 AFL Premiership Season
3-game ANZAC Day Blockbuster Members will receive:
- Reserved seat access to two predetermined Collingwood home games at the MCG and reserved seat access to ANZAC Day at the MCG in the 2019 AFL Premiership Season
Country Members will receive:
- General admission access to five Collingwood home games at the MCG and Marvel Stadium in the 2019 AFL Premiership Season
Interstate Members will receive:
- Reserved seat access to an interstate game in your state of residence and general admission access to five Collingwood home games at the MCG and Marvel Stadium in the 2019 AFL Premiership Season
International Members will receive:
- General admission access to three Collingwood home games at the MCG and Marvel Stadium in the 2019 AFL Premiership Season
MCC Marvel Stadium Reserved Seat Upgrade Members will receive:
- Reserved seat access to all home and away games that Collingwood play at Marvel Stadium in the 2019 AFL Premiership Season
Flexi 10 Members will receive:
- Ten General Admission tickets to be used at any of Collingwood’s home games at the MCG during the 2019 AFL Premiership Season.
3.4 Interstate Ticketing
- Members eligible for interstate ticketing include members with an interstate membership in SA, QLD, NSW, ACT, WA, and members with a Social Club or higher membership category living in that State.
- All correspondence regarding interstate ticketing will be sent via email.
- Tickets must be selected via the My Magpies Account seating map.
- It is the member’s responsibility to allocate and print their own ticket 24 hours prior to the game.
- If two games are scheduled in the State in one season, the member will be offered a ticket to their game of choice.If the member does not select a game, they will default to the second fixture game.
3.5 Finals Tickets Entitlements
- Each member's access to the Toyota AFL 2019 Finals Series games will be determined in accordance with their respective membership category and corresponding entitlements.
- The Club will communicate information, and any further terms, relating to members' access to Toyota AFL 2019 Finals Series games in late August 2019 should the Club be participating in the Toyota AFL 2019 Finals Series.
- This service is only available for members with a reserved seat at the MCG or Marvel Stadium. Log into your MyMagpies Account to print tickets. Once you have printed your ticket for a game your barcode on your membership card will be made inactive for this game. It will not be possible to reactivate your card for this game. If you lose your tickets you have the option of re-printing tickets through your MyMagpies Account. This service is only available for Collingwood home games at the MCG and Marvel Stadium. TicketFast will close one full business day before the game. Actual closing times and dates will be announced once the 2019 AFL fixture has been released. Tickets are not available for mobile scanning.
- If you are a season ticket reserved seat holder, you can make your seat(s) available to family and/or friends to use on any game day. This option allows you to keep your membership card and your family/friends can receive daily paper tickets via email to gain access to the MCG and Etihad Stadium on game day. You can forward your seat to a family member or friend through your MyMagpies Account up until one business day prior to the game.
- Seating areas at the MCG and Marvel Stadium are subject to change and are made upon consultation with the venue.
- 2019 members who wish to retain their current reserved seat in 2019 must ensure that their membership payment has been completed no later than 5pm (AEDT) on Wednesday 21 November, 2019. This can be done online, via telephone or in person at the Holden Centre.
- If you are a renewing member and wish to change your seat/upgrade your membership, you may do so from Monday 26 November, 2019 once all unsold seats have been released for sale. You must be a financial member to request a reserved seat change.
- The Club is unable to, and does not, guarantee that your seating preference will be able to be accommodated.
- If you are adding a new member you will be contacted to confirm which seating is available.
- If you wish to be seated with specific members or if you are introducing new members who you would like to sit with, all forms must be submitted together by email, post or delivered personally to the Club. You should nominate a Group Leader for your seating request that should be used by all people wishing to sit together.
- All change/upgrade and new seat requests are to be submitted via MyMagpies Account and are subject to availability. The Club is unable to, and does not, guarantee any seats will be available. You will be notified of the outcome of your application as soon as possible.
- New seat requests are processed in order of date received. If your preference is unavailable, you will be seated in the best available seat at the time of processing.
- Members wishing to apply for new seats can do so via their MyMagpies Account.Simply login using your Member ID and Password and select the seat you want from the Interactive Seat Map.
- If your preferred seat is not available you will need to wait until Monday 10 December, 2019 at which time you will be able to review any unallocated seat/s through the Interactive Seating Map.
- Your membership fee can be paid in full via any one of the following methods: VISA, MasterCard, American Express, BPay, Cheque, Cash or EFTPOS.
The following Members have priority access to purchase a ticket to Weeks 1-3 of the 2019 AFL Finals Series (if Collingwood is a competing team):
- Club 5
- Legends
- MCG Legends
- Captains
- Season Ticket – Reserved Seat Home and Away
- Season Ticket – Reserved Seat Home
- Interstate
- 3-game ANZAC Day
- 3-game ANZAC Day Blockbuster
- MCC Marvel Stadium Reserved Seat Upgrade
- MCC Marvel Stadium Upgrade
- Magpie Stars
- Season Ticket – General Admission Home and Away
- Season Ticket – General Admission Home
- 4-game – General Admission
- Country
- International
- Club 5
- Legends
- MCG Legends
- Captains
- Social club
- Reserved Seat Home
- Reserved Seat Home & Away
- General Admission Home
- General Admission Home & Away
- Country
- Interstate
- Flexi
The following Members have guaranteed access to purchase a 2019 AFL Grand Final ticket (if Collingwood is a competing team):
- Club 5
- Legends
- MCG Legends
- 50+ Total year members
The following Members have the opportunity to enter a ballot to purchase a 2019 AFL Grand Final ticket (if Collingwood is a competing team):
- Captains
- Social club
- 25+ Total year members
- Reserved Seat Home
- Reserved Seat Home & Away
- General Admission Home
- General Admission Home & Away
- Country
- Flexi-10
4. MCC and AFL Member Upgrades
4.1 AFL Members
- AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated the Club as their club of support may purchase a Club reserved seat membership upgrade.
4.2 MCC Members
- MCC members may purchase a club upgrade via the Collingwood Football Club or Melbourne Cricket Club.
5.Membership Cards & Tickets
- Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours and the Club will then issue a replacement Membership card subject to receipt of the replacement card fee (as advised by the Club). The card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.
5.1 Membership Cards
- Delivery – Your Club membership card is personalised. Membership cards will be mailed out as soon as practicable after your application and applicable payment has been processed.
- Lost Cards – If you lose your membership card you will be required to present a signed original statutory declaration to the Club. A membership card replacement fee of $15 will be charged. Replacement membership cards will be mailed out to you and cannot be issued on game day.
- Forgotten Cards – the Club can provide you with a replacement ticket on the day for a cost of $10. If you have lost your membership card you will be required to pay the $15 replacement fee.
5.2 Print your own tickets (also known as the TicketFast system)
- This service is only available for members with a reserved seat at the MCG or Marvel Stadium. Log into your MyMagpies Account to print tickets. Once you have printed your ticket for a game your barcode on your membership card will be made inactive for this game. It will not be possible to reactivate your card for this game. If you lose your tickets you have the option of re-printing tickets through your MyMagpies Account. This service is only available for Collingwood home games at the MCG and Marvel Stadium. TicketFast will close one full business day before the game. Actual closing times and dates will be announced once the 2019 AFL fixture has been released. Tickets are not available for mobile scanning.
5.3 Seat forwarding
- If you are a season ticket reserved seat holder, you can make your seat(s) available to family and/or friends to use on any game day. This option allows you to keep your membership card and your family/friends can receive daily paper tickets via email to gain access to the MCG and Etihad Stadium on game day. You can forward your seat to a family member or friend through your MyMagpies Account up until one business day prior to the game.
- 6. Transfer of Membership Card Entitlements
- Members may transfer their membership entitlements (or tickets) to a family member or friend provided that the family member or friend is at the equivalent level of entry and meets any eligibility requirements specified in these terms and conditions.If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry and will have the membership card or ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new membership card.
7.Reserved Seating
7.1 Reserved Seat Changes
7.1.1 Renewing members
- Seating areas at the MCG and Marvel Stadium are subject to change and are made upon consultation with the venue.
- 2019 members who wish to retain their current reserved seat in 2019 must ensure that their membership payment has been completed no later than 5pm (AEDT) on Wednesday 21 November, 2019. This can be done online, via telephone or in person at the Holden Centre.
7.1.2 Change/Upgrade Application
- If you are a renewing member and wish to change your seat/upgrade your membership, you may do so from Monday 26 November, 2019 once all unsold seats have been released for sale. You must be a financial member to request a reserved seat change.
7.1.3 Seating preferences
- The Club is unable to, and does not, guarantee that your seating preference will be able to be accommodated.
7.1.4 New members
- If you are adding a new member you will be contacted to confirm which seating is available
7.1.5 Group Seat Requests
- If you wish to be seated with specific members or if you are introducing new members who you would like to sit with, all forms must be submitted together by email, post or delivered personally to the Club. You should nominate a Group Leader for your seating request that should be used by all people wishing to sit together.
7.1.6 Request processing
- All change/upgrade and new seat requests are to be submitted via MyMagpies Account and are subject to availability. The Club is unable to, and does not, guarantee any seats will be available. You will be notified of the outcome of your application as soon as possible.
- New seat requests are processed in order of date received. If your preference is unavailable, you will be seated in the best available seat at the time of processing.
- Members wishing to apply for new seats can do so via their MyMagpies Account.Simply login using your Member ID and Password and select the seat you want from the Interactive Seat Map.
- If your preferred seat is not available you will need to wait until Monday 10 December, 2019 at which time you will be able to review any unallocated seat/s through the Interactive Seating Map.
7.2 Reserved Seat Return Program
- Members who are eligible for the Reserved Seat Return Program will be notified when it becomes active.
- By returning your seat for resale through the Club's Reserved Seat Return Program, you confirm your understanding and acceptance of the below Terms and Conditions of the program in addition to the membership terms and conditions.In the event of any inconsistency, the below terms and conditions apply.
- The Reserved Seat Return Program applies to members who hold a reserved seat at the MCG for Collingwood Home games as part of their membership package. This excludes members who have access to the Legends Bays.
- You may give up your rights to access and use your seat at any home game that has not been played by using one of the following methods:
- Seats cannot be returned by emailing the Club membership email address.
- Once you return your seat for any game by completing one of the methods set out above, it cannot be retrieved or accessed for use by you for that game. You may attempt to purchase it through Ticketek when it becomes available for on sale.
- Return credits are awarded only if the returned seat is successfully on-sold by Ticketek for any game. There is no guarantee that a returned seat will be on-sold.
- You agree and acknowledge that:
- your returned seat will be available for sale on the usual terms and conditions and pricing that applies at the time of sale of tickets for the relevant game;
- the resale of your returned seat is not guaranteed and the Club and Ticketek are not responsible for ensuring the resale of your seat;
- you cannot specify any price at which or any terms or conditions on which the seat will be resold; and,
- you will not attempt to retrieve or access your returned seat.
- To the fullest extent permitted by law (including, without limitation, the Australian Consumer Law), the Club shall in no circumstances be liable to you for any indirect or consequential losses or any loss (whether direct or indirect) arising out of your participation in the Reserved Seat Return Program, including (without limitation) from the resale or failure to resell your seat.
- Credit earned on seats successfully resold may only be redeemed on the following season's membership renewal and is not transferable.
- Seat return credits are not refundable and not redeemable for cash.
- If your seat is successfully sold, the credit will be allocated to your MyMagpies Account within seven (7) working days after the completion of the game for which the seat was resold and you will be advised by email. If you do not have a valid email listed with the Club you will be required to contact the Club to request this information.
- Credits are only awarded for seats that are resold through nominated Ticketek outlets or Ticketek.com.au. Tickets sold or purchased for any seat through any other forum are not eligible for seat return credit.
- Total seat return credits will be calculated and automatically credited to membership accounts at the completion of the home and away season; the total credit amount will appear on the following year’s membership renewal invoice.
- Full list of credits applicable for the 2019 season are:
- The Club decision on issuance of seat return credits will be final and no correspondence will be entered into.
- Any member that is financially non-compliant for the 2019 season will be unable to return their seat for resale.
- The Club reserves the right (subject to applicable State or Territory laws and the Australian Consumer Law) to change any of the above terms and conditions by making them available on the Club's website at membership.collingwoodfc.com.au.Any changes will be effective at the time of posting for any seats returned by a Reserved Seat member after the date of posting.
- The Club reserves the right (subject to applicable State or Territory laws and the Australian Consumer Law) to terminate the Reserved Seat Return Program at any time.Credits will be awarded to reserved seat members for all seats returned prior to the date of termination, in accordance with these terms.
7.3. Seat Transfers
- Due to the Club’s wait-list for reserved seating, membership transfers at the MCG or Marvel Stadium are only permitted if the member on the receiving end of the transfer accepts and purchases all seats made available by the vacating members.
- Upon the release of the 2019 AFL Fixture, the Club will confirm selected games in which members can bring a friend for free. Terms of the offer are:
- Membership is dependent on the payment of membership fees.Payment of your Club membership fees may be made under this clause.
- If you wish to transfer your seat, please click here to download the form.
- Documentation must be posted to PO Box 165, Abbotsford VIC 3067 (addressed to the Membership Department), or emailed to the club at membership@collingwoodfc.com.au.
- Transfer requests will be processed within 7-10 working days of receipt by the Club.
- Please note that membership history, as recorded in years of service, does not transfer with the seat(s).
8. No Onselling
- Club membership cards and Legends Bay tickets may not, without the prior written consent of the Club, be on sold (including via on-line auction or re-sale sites) or used for advertising, promotion, fundraising or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is on sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's Club membership without a refund).
9. Bring a friend for FREE offer
- The free ticket will be a general admission ticket. General admission entry is subject to capacity.
- The ticket cannot be upgraded to a reserved seat or access any of the Club reserved seating areas.
- Members will receive one redemption ticket with their membership pack.Lost/misplaced tickets cannot be replaced.
- Members can only use their free ticket for one of the nominated games.
10.Telephone and Internet Renewals
- Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by the Club from time to time).
11.Membership Fee Payment
- Members with outstanding debt from previous years will be able to renew their membership for 2019, however any outstanding money owing will be deducted with the first instalment. Until all outstanding money owing is paid, you will not receive your membership pack.
- Each month, all outstanding payments will be attempted to be deducted from your nominated credit card or debit card.
- It is your responsibility to ensure that the
account details you have provided are correct, including notification should
the expiry date change, and that you have sufficient funds available in the nominated account on the scheduled payment date.
- If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.
- The Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified if we suspend or cancel your membership and your barcode will be blocked for games until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received. Members affected will have their seat returned for resale at each game and if their payments are brought up to account on game day, will be issued with a different seat for that game.
- If your membership is suspended or cancelled, all membership benefits including access to Collingwood games, Collingwood functions, Social Club and Legend Lounge Access and access to purchase Finals tickets through the members presale will be suspended.
- We refer any outstanding balances throughout the season to our collections agency for recovery. This may involve additional costs that you could be responsible for.
- We accept VISA, MasterCard or American Express.Other forms of credit or debit cards will not be accepted.
- American Express payments incur a 2.75% surcharge.
- If you believe that a payment has been initiated incorrectly, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours.
- Your membership fee can be paid in monthly instalments under the Monthly Payment Plan.
- By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
- The Monthly Payment Plan payments will be deducted in instalments on the 21st of each month, beginning from 21 October each year via a nominated VISA, MasterCard, or American Express, with further payments on the 21st of each following month, or the next business day if the 21st falls on a weekend. If any payment fails to transfer between institutions on the 21st, further attempts will be made to clear the funds until successfully processed.
- On the 21st of each month all outstanding/overdue payments will be attempted to be deducted.
- For members who apply for the Monthly Payment Plan after the first scheduled payment (21 October 2019) their monthly scheduled payments will reflect their total payments due divided equally over the remaining payment months (the final payment month is August 2019).
- Members who join between the 1st and 31st of October will be not be charged for the payment that is due to be taken in December as a special offer. Their payments will be split over 10 instalments instead, with the last payment processed in August.
- By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement (see following clauses), facilitating automatic rollover of your membership from year to year (Roll Over Membership) until you opt out of the Monthly Payment Plan in accordance with these terms and conditions in force from time to time.
- To opt out after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours. However you must complete all membership payments in full.
- The account details you have provided are correct, including notification should the expiry date change.
- You have sufficient clear funds available in the nominated account on the scheduled payment date.
11.1 Full Payment
- Your membership fee can be paid in full via any one of the following methods: VISA, MasterCard, American Express, BPay, Cheque, Cash or EFTPOS.
11.2 Monthly Payment Plan
- Your membership fee can be paid in monthly instalments under the Monthly Payment Plan.
- By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
- The Monthly Payment Plan payments will be deducted in instalments on the 21st of each month, beginning from 21 October each year via a nominated VISA, MasterCard, or American Express, with further payments on the 21st of each following month, or the next business day if the 21st falls on a weekend. If any payment fails to transfer between institutions on the 21st, further attempts will be made to clear the funds until successfully processed.
- On the 21st of each month all outstanding/overdue payments will be attempted to be deducted.
- For members who apply for the Monthly Payment Plan after the first scheduled payment (21 October 2019) their monthly scheduled payments will reflect their total payments due divided equally over the remaining payment months (the final payment month is August 2019).
- Members who join between the 1st and 31st of October will be not be charged for the payment that is due to be taken in December as a special offer. Their payments will be split over 10 instalments instead, with the last payment processed in August.
- By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement (see following clauses), facilitating automatic rollover of your membership from year to year (Roll Over Membership) until you opt out of the Monthly Payment Plan in accordance with these terms and conditions in force from time to time.
- To opt out after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours. However you must complete all membership payments in full.
11.3 Roll Over Membership
- The Roll Over Membership allows you to automatically roll over your membership from year to year.
- If you pay your membership fees by credit or debit card, unless you elect to opt out of Roll Over in accordance with directions issued by the Club from time to time, you authorise the Club to automatically renew your membership each season into the same seat (if applicable) and package (or a reasonably comparable package) and to deduct the applicable membership fees from the credit or debit card used to purchase your previous membership.
- Your membership for the following season will not be confirmed until payment has been processed.
- For monthly payments, the Monthly Payment Plan will proceed as outlined at clause 11.2.
- The Upfront Yearly Payment Plan payment will be deducted in one instalment on 21 October each year via a nominated VISA, MasterCard or American Express cards.
- By joining the Upfront Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
- The 2019 instalment will be withdrawn on 21 October 2019. If payment fails to transfer between institutions on 21 October 2019, further attempts will be made to clear the funds until successfully processed.
- Members applying for the Upfront Payment Plan after the scheduled payment (21 October 2019) will have their payment deducted upon applying.
- You acknowledge that membership fees may increase from season to season. The Club will provide you with 14 days’ notice in writing of changes in the new amount of your next season’s membership, and for Monthly Payment Plans - the amount of the monthly deductions, prior to the first payment being deducted.
- You will have 14 days from the date of the Club’s notice to advise the Club of any changes or upgrades you wish to make to your membership package, or to notify the Club (as directed below) if you do not wish to roll over your membership into the next season. Strict timeframes apply. If you do not notify the Club that you do not wish to roll over your membership during this period, you will be taken to have agreed to your membership being rolled over on the terms and conditions specified.
- To opt out prior to the first payment being deducted, a request must be received by the Club by 5pm (AEDT) on Wednesday 17 October, 2019. This can be done by completing, signing and returning the authorisation notice issued by the Club or online by visiting membership.collingwoodfc.com.au/renew and logging into the member’s MyMagpies account. If the Club has not received an authorisation notice or online instruction specifying that you wish to opt out of the Monthly Payment Plan or Yearly Payment, then you are deemed to have agreed to purchase a membership for the next season. Your rolled over membership cannot be cancelled under clause 13 unless you provide sufficient evidence to the Club's satisfaction by 31 December 2019 that you did not receive notice of the opt out option and membership fees for the next season, in which case, the Club will cancel your membership and refund any amounts deducted.
- To opt out after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours. However you must complete all membership payments in full.
12. Refund Policy
- Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable.
- Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement on 10 October, 2019.
13. Cancellation Policy
- Club memberships are valid from the date of joining until 10 October, 2019.
- By becoming a member of the Club, you agree to this period of membership.
- In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Membership Services via email to membership@collingwoodfc.com.au or post to PO Box 165, Abbotsford VIC 3067 for consideration at its discretion.
- If the fulfilment items have been sent prior to the request for cancellation, the membership product will not be cancelled or refunded, subject to the Australian Consumer Law.
- The Club reserves the right to cancel or suspend a Club membership without refund of any member that breaches any of the terms and conditions of membership (including where that member attempts to transfer or sell their Club membership and/or associated benefits). Any membership cancelled by the Club will result in consecutive years of membership being ceased.
- The Club reserves its right to cancel a member's Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits).
14. Membership promotions
- The Club has the ability to introduce new promotions and offers to members. Any member who has purchased membership prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership.
- The Club may launch or participate in other marketing campaigns or promotions for members.
- These campaigns or promotions will be subject to individual terms and conditions.
- All members over 18 years of age who hold a Club 5, Legends, MCG Legends, Captains or Social Club Upgrade membership are eligible to vote at the Club's Annual General Meeting.
- The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club for the purpose of processing member applications and administering Club memberships as well as on behalf of selected third parties in accordance with our Privacy Policy which you agree will apply when you sign up as a Club member. You confirm you are authorised to provide the information you give us about others. The Club may use personal information we collect for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy which is available at www.collingwoodfc.com.au/privacy or at the front desk of the Holden Centre or by calling 1300 MAGPIE (1300 62 47 43) during business hours. Your personal information is kept securely and treated confidentially. Although you may choose not to provide us with your information or to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you, the processing of your membership and it may also result in delays. Our Privacy Policy explains how to request access to or correction of the personal information the Club holds about you, how to opt out of receiving direct marketing, how to make a privacy complaint and how the Club handles complaints.
- These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.
- To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Collingwood games or enter a venue where a Collingwood game is occurring, except to the extent the loss is caused by the Club's breach of these terms and conditions, its negligence or wilful default.
15. Other promotions
- The Club may launch or participate in other marketing campaigns or promotions for members.
- These campaigns or promotions will be subject to individual terms and conditions.
16. Club Member Conduct
- It is a condition of membership that you comply with the Collingwood Member Code of Conduct at all times while attending any Collingwood event, function or game. The Member Code of Conduct can be accessed via this link: https://membership.collingwoodfc.com.au/terms-and-conditions or by calling 1300 62 47 43.
- Any failure to comply with the Member Code of Conduct may result in the immediate suspension or cancellation of your membership at Collingwood’s discretion.
- You will not be entitled to any refund if your membership is suspended or cancelled in these circumstances.
17. General Venue Rules
- Club members must adhere to all rules, policy and restrictions imposed by the venues attended by the Club member including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on game day.
18. Voting Rights
- All members over 18 years of age who hold a Club 5, Legends, MCG Legends, Captains or Social Club Upgrade membership are eligible to vote at the Club's Annual General Meeting.
19. Collingwood Foundation Donations
- Any donation of $2.00 and above to the Collingwood Foundation is fully tax deductible in Australia.
- Receipts of donations are generated at month-end starting 31 October, 2019, and will be emailed to you if you have made a donation to the Collingwood Foundation.
20. Members' Privacy
- The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club for the purpose of processing member applications and administering Club memberships as well as on behalf of selected third parties in accordance with our Privacy Policy which you agree will apply when you sign up as a Club member. You confirm you are authorised to provide the information you give us about others. The Club may use personal information we collect for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy which is available at www.collingwoodfc.com.au/privacy or at the front desk of the Holden Centre or by calling 1300 MAGPIE (1300 62 47 43) during business hours. Your personal information is kept securely and treated confidentially. Although you may choose not to provide us with your information or to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you, the processing of your membership and it may also result in delays. Our Privacy Policy explains how to request access to or correction of the personal information the Club holds about you, how to opt out of receiving direct marketing, how to make a privacy complaint and how the Club handles complaints.
21. GST and Levies
- Except where expressly noted, all prices include GST and any applicable venue levy.
22. General disclaimers
- These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.
- To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Collingwood games or enter a venue where a Collingwood game is occurring, except to the extent the loss is caused by the Club's breach of these terms and conditions, its negligence or wilful default.
23. Further Information
- If you require further information in relation to these terms and conditions, please visit membership.collingwoodfc.com.au or call the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours.