Collingwood Magpies Netball Team Membership

COLLINGWOOD MAGPIES NETBALL TEAM MEMBERSHIP

2020 Collingwood Magpies Netball team (Club) memberships are subject to the following terms and conditions which include the Club's Privacy Policy.

Upfront and monthly payment plan memberships are subject to automatic roll over each year unless members opt out by the notified deadline. See clause 6.2 for further details and terms.

1. Purchase of a membership

  • If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. Your membership card and fulfilment package will be issued prior to the commencement of the 2020 SSN season.
  • The Club reserves its right not to accept any membership application form in its absolute discretion.
  • All membership categories are subject to availability.

2. Term of Membership

  • Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to 31 October 2020.

3. Membership Categories

3.1 Club Membership Categories and Entitlements

  • The Club may from time to time where reasonably necessary (and subject to applicable State and Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via the Club membership website. Except for any rights they may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to its membership terms and conditions. Any changes will be effective at the time of posting.

3.1.2 Full Season Reserved Seat COURT

Entitlements:

  • A reserved seat in the court area at all Collingwood Magpies home games held at Melbourne Arena. If applicable, members will be advised of changes to their reserved seat allocation for the round 9 double header.
  • General admission access to the round 2 home game at Melbourne Sports Centre - Parkville
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.3 Full Season Reserved Seat GOLD

Entitlements:

  • A reserved seat in the gold area at all Collingwood Magpies home games held at Melbourne Arena. If applicable, members will be advised of changes to their reserved seat allocation for the round 9 double header.
  • General admission access to the round 2 home game at Melbourne Sports Centre - Parkville
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.4 Full Season Reserved Seat GOLD ACTIVE AREA

Entitlements:

  • A reserved seat in the gold active area at all Collingwood Magpies home games held at Melbourne Arena. If applicable, members will be advised of changes to their reserved seat allocation for the round 9 double header.
  • General admission access to the round 2 home game at Melbourne Sports Centre - Parkville
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.5 Flexi 3-Game

Entitlements:

  • Three general admission passes for Collingwood Magpies home games (excluding Silverdome and Round 9 double header)
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.6 Flexi 5-Game

Entitlements:

  • Five general admission passes for Collingwood Magpies home games (excluding Silverdome and Round 9 double header)
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.7 Flexi 10-Game

Entitlements:

  • Ten general admission passes for Collingwood Magpies home games (excluding Silverdome and Round 9 double header)
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.1.8 Tasmania Pass

Entitlements:

  • Reserved seat access to the Round 4 home game at the Silverdome, Launceston
  • Priority access to purchase a ticket to weeks 1-3 of the 2019 SSN Finals Series if the Club is a competing team
  • Guaranteed access to purchase an SSN Grand Final ticket if the Club is a competing team
  • Personalised membership card
  • Ticket wallet and lanyard
  • Snap lock bag
  • Bumper stickers
  • Fixture magnet
  • Years of service pin
  • Member choice item (pending available stock – only available for collection)
  • Exclusive online email content
  • Pre-sale access to register for junior clinics (for members aged 5-14 years)
  • Invitation to end of year Member Forum
  • 10% discount on Collingwood merchandise at the Superstore

3.2 Membership Classifications and Concessions

3.2.1 Junior

  • To be eligible for a Junior membership, the applicant must be 5 years of age or more and under the age of 15 as at 1 January 2020. Children aged under five at 1 January 2020 are entitled to attend matches without a Club membership, however they must not occupy a seat.

3.2.2 Companion card holders

  • Anyone holding a Government issued Companion Card is entitled to one complimentary membership for their carer.
  • Once you have purchased your membership, you are required to send through proof of your Companion Card and the Club will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

3.3 SSN Finals Series entitlements

  • Each member's access to the SSN Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members' access to SSN Finals Series matches in August 2020 should the Club be participating in the SSN Finals Series.

4. Transfer of Membership Card Entitlements

  • Club members may transfer their membership entitlements (or tickets) to a family member or friend providing that the family member or friend is at the equivalent level of entry. If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry and will have the membership card or ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new membership card.

5. No Onselling

  • Club membership cards may not, without the prior written consent of the Club, be on sold (including via on-line auction sites) or used for advertising, promotion, fundraising or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is on sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's Club membership without a refund).

6. Payment

  • Payment of your Club membership fee may be made in one of the following ways:

6.1 Full Payment

  • Your full membership fee can be paid via any one of the following methods: VISA, MasterCard, Cheque, Cash or EFTPOS.

6.2 Payment Plan

6.2.1 Upfront Payment Plan and Automatic Rollover

  • The Upfront Payment Plan payment will be deducted in one instalment each year via a nominated VISA or MasterCard card. Other forms of credit or debit cards will not be accepted.
  • By joining the Upfront Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
  • The 2020 instalment will be withdrawn on 18 January 2020. If payment fails to transfer between institutions, further attempts will be made to clear the funds until successfully processed.
  • Members applying for the Upfront Payment Plan after the scheduled payment will have their payment deducted upon applying.
  • It is your responsibility to ensure:

(a) The account details you have provided are correct, including notification should the expiry date change.

(b) You have sufficient clear funds available in the nominated account on the scheduled payment date.

  • If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Your 2020 membership will not be confirmed until payment has been processed. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.
  • If you believe that a withdrawal has been initiated incorrectly, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours.
  • By joining the Upfront Payment Plan you will automatically be included into an auto renewal agreement, facilitating automatic rollover of your membership from year to year until you opt out of the Upfront Payment Plan.
  • The Club will provide you with 14 days’ notice in writing of changes in the new amount of your next season’s membership prior to the payment being deducted.
  • You may opt out of the Upfront Payment Plan prior to the next annual Upfront payment being deducted by following the procedure in the updated terms and conditions and communicated to you by the Club
  • The Club will provide you with 14 days’ written notice of any changes to the terms and conditions of the Upfront Payment Plan.

6.2.2 Monthly Payment Plan and Automatic Rollover

  • The Monthly Payment Plan payments will be deducted in instalments on the 18th of each month, beginning from 18 January 2020 via a nominated VISA or MasterCard card. Other forms of credit or debit cards will not be accepted.
  • The first instalment will be withdrawn upon processing the membership application
  • By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
  • Payment will be processed on the next business day if the 18th falls on a weekend. If any payment fails to transfer between institutions on the 18th, further attempts will be made to clear the funds until successfully processed.
  • On the 18th of each month all outstanding/overdue payments will be attempted to be deducted.
  • Members who apply for the Monthly Payment Plan after the first scheduled payment (18 January 2020) will have a payment or payments deducted to bring them up to date with the schedule. After this point payments will continue at each specified date (18th of each month).
  • It is your responsibility to ensure:

(a) The account details you have provided are correct, including notification should the expiry date change.

(b) You have sufficient clear funds available in the nominated account on the scheduled payment date.

  • If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.
  • The Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified if we suspend or cancel your membership and your barcode will be blocked for games until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received. Members affected will have their seat returned for resale at each game and if their payments are brought up to account on game day, will be issued with a different seat for that game.
  • If your membership is suspended or cancelled, all membership benefits including access to Collingwood games, Collingwood functions and access to purchase SSN Finals tickets through the members presale will be suspended.
  • We refer any outstanding balances throughout the season to our collections agency for recovery. This may involve additional costs that you could be responsible for.
  • Each month, all outstanding payments will be attempted to be deducted from your nominated credit card or debit card.
  • If you believe that a payment has been initiated incorrectly, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours.
  • By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement, facilitating automatic rollover of your membership from year to year until you opt out of the Monthly Payment Plan on these terms and conditions unless varied.
  • The Club will provide you with 14 days’ notice in writing of changes in the new amount of your next season's membership and the amount of your monthly deduction prior to the first payment being deducted.
  • To opt out of the Monthly Payment Plan after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours. However you must complete all outstanding payments in full.
  • The Club will provide you with 14 days’ notice of any changes to the terms and conditions of the Monthly Payment Plan.

7. GST and Levies

  • Except where expressly noted, all prices include GST and any applicable venue levy.

8. Refund Policy

  • Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable.
  • Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement on 31 August 2020.

9. Cancellation Policy

  • Club memberships are valid from the date of joining until 31 August 2020.
  • By becoming a member of the Club, you agree to this term of membership.
  • In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Membership Services via email to membership@collingwoodfc.com.au or post to PO Box 165, Abbotsford VIC 3067 for consideration at its discretion.
  • If the fulfilment items have been sent prior to the request for cancellation, the membership product will not be cancelled or refunded, subject to the Australian Consumer Law.
  • The Club reserves the right to cancel or suspend a membership without refund of any member that breaches the terms and conditions of membership. Any membership cancelled by the Club will result in consecutive years of membership being ceased.
  • The Club reserves its right to cancel a member's Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits).

10. Club Member Conduct

  • While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, agents or SSN or other event staff) will not be tolerated. Club members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. The Club takes a strong stance on vilification and has a zero-tolerance for members or supporters that abuse the opposition, opposition supporters, or umpires on grounds of race, religion, gender and sexuality. Club members whose conduct in the Club's opinion breaches this clause may face penalties, including suspension or cancellation of membership without refund.

11. Changes to Club membership Terms and Conditions

  • The Club may from time to time where reasonably necessary (and subject to applicable State or Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Except for any rights they may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to the terms and conditions of Club membership.

12. General Venue Rules

  • Club members must adhere to all rules, policy and restrictions imposed by the venues attended by the Club member including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.

13. Membership Cards & Tickets

  • Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours and the Club will then issue a replacement Membership card subject to receipt of the replacement card fee (as advised by the Club). The card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.

13.1 Membership Cards

  1. a. Delivery – Your Club membership card is personalised. Membership cards will be mailed out as soon as practicable after your application has been processed.
  2. b. Lost Cards – If you lose your membership card you will be required to present a signed original statutory declaration to the Club. A membership card replacement fee of $25 will be charged. Replacement membership cards will be mailed out to you and cannot be issued on game day.
  3. c. Forgotten Cards – the Club can provide you with a replacement ticket on the day for a cost of $10. If you have lost your membership card you will be required to pay the $25 replacement fee.

14. Members' Privacy

  • The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club and on behalf of selected third parties in accordance with our Privacy Policy which you agree when you sign up as a Club member. You agree you are authorised to provide the information you give us about others. This may include for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy which is available at www.magpiesnetball.com.au/privacy or at the front desk of the Holden Centre or by calling 1300 MAGPIE (1300 62 47 43) during business hours. Your personal information is kept securely and confidentially. Although you may choose to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you and it may also result in delays. Our Privacy Policy explains how to request access to or correction of the personal information the Club holds about you and how to make a privacy complaint and how the Club handles complaints.

15. Telephone and Internet Renewals

  • Members may purchase and renew their Club membership over the telephone or online. By purchasing or renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by the Club from time to time).

16. Reserved Seats and changes

16.1 Seating preferences

  • Seating areas at Melbourne Arena, Melbourne Sports Centre - Parkville and Silverdome are subject to change and are made upon consultation with the venue.
  • The Club is unable to, and does not, guarantee that your seating preference will be able to be accommodated.

17. 2020 Bring a friend for FREE offer

  • Upon the release of the 2020 SSN Fixture, the Club will confirm selected games in which members can bring a friend for free. Full terms of the offer are listed below:
  • § The free ticket will be a general admission ticket. General admission entry is subject to capacity.
  • § The ticket cannot be upgraded to a reserved seat or access any of the Club reserved seating areas.
  • § Members will receive one redemption ticket with their membership pack. Lost/misplaced tickets cannot be replaced.
  • § Members can only use their free ticket for one of the nominated games.

18. Members Choice

  • Members will be given access to select a members’ choice item at a Collingwood Magpies Home match.
  • Items include; drawstring bag or beanie. Limited stock of each item is available.
  • If stock of an item is no longer available, the item will not be reordered.

19. General disclaimers

  • These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.
  • To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Collingwood games (including due to a change of scheduled venue) or enter a venue where a Collingwood game is occurring, except to the extent the loss is caused by our breach of these terms and conditions, negligence or wilful default.

20. Further Information

  • If you require further information in relation to these terms and conditions, please visit mapgiesnetball.com.au or call the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours.