Terms & Conditions - Collingwood FC

Terms & Conditions

  • General

    COLLINGWOOD FOOTBALL CLUB MEMBERSHIP

    2021 Collingwood Football Club (Club or Collingwood) [these two terms are used interchangeably] memberships are subject to the following terms and conditions which includes the Club's Privacy Policy.

    Upfront and monthly payment plan memberships are subject to automatic roll over each year unless members opt out by the notified deadline. See clause 11 for further details and terms. The Club may from time to time where reasonably necessary (and subject to applicable State and Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via the Club membership website. Any changes will be effective at the time of posting. Except for any rights that members may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to its membership terms and conditions.

    1. Purchase of a membership

    • If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. Your membership card and fulfilment package will be issued within 15 business days from January 2021. Members who join during the season will receive a membership card (or game entry ticket) prior to the next home game.
    • The Club reserves its right not to accept any membership application form in its absolute discretion.
    • All membership categories are subject to availability.

    2. Term of Membership

    • Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to 31 October 2021.

    3. Membership Information and Entitlements

    3.1 Memberships

    The Club offers a number of memberships. The following lists any specific conditions which relate to memberships.

    3.1.1 Family

    • Family memberships are available for two adults and up to two juniors (under the age of 15 as of 1 January 2021).

    3.1.2 Junior

    • To be eligible for a Junior membership, the applicant must be under the age of 15 as at 1 January 2021. Children aged under four at 1 January 2021 are entitled to attend games without a Club membership, however they must not occupy a seat. Junior member accounts that do not have a date of birth will not have their membership pack sent until the date of birth is confirmed to the Club.

    3.1.3 Student

    • Student concession is available to people studying full-time in 2021. Your membership application/renewal form must be accompanied by a copy of your valid 2021 student card or a photocopy of a stamped, receipted 2021 enrolment form from your education institution.

    3.1.4 Pensioner

    • Pensioner concession is available to people holding a 2021 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Health Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2021 football season.

    3.1.5 Companion card holders

    • Any Club member holding a Government issued Companion Card is entitled to one complimentary access membership for their carer.
    • Once you have purchased your membership, you are required to send through proof of your Companion Card and the Club will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

    3.1.6 Cheer Squad

    • All Cheer Squad members are required to submit a Working with Children Check and signed copy of the 2021 Official Collingwood Cheer Squad Code of Conduct when applying for a Cheer Squad membership.

    3.2 Membership Entitlements

    3.2.1 Club Members

    All 2021 Club Members will receive:

    • Personalised membership card
    • Lanyard
    • Bumper sticker
    • 2021 Member Scarf
    • Years of Service Pin & patch (excluding AFLW members)
    • Access to a Member Cap (if membership is joined or renewed as part of the automatic Roll Over Membership at any stage during the 2021 season, see section 11.3)
    • Exclusive member communications
    • Member pricing on Club merchandise

    3.2.2 Other entitlements

    The following lists any additional entitlements for members according to their membership:

    Club 5:

    • Social Club medallion
    • Club 5 lanyard
    • Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
    • Access to purchase Social Club guest passes at the MCG
    • Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
    • Signed guernsey in first year of membership
    • Invitation to Annual Club 5 Dinner
    • Invitation to a match day function (the Club will determine two dates that the member can choose from, subject to availability)
    • Invitation to end of season Member Forum
    • Junior members also receive Magpie Stars entitlements

    Legends, MCG Legends, Legends Bay and Level 1 Legends Bay:

    • Social Club medallion
    • Legends lanyard
    • Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
    • Access to purchase Social Club guest passes at the MCG
    • Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
    • Invitation to end of season Member Forum
    • Junior members also receive Magpie Stars entitlements

    Magpie Stars add-on (aged 5-14 years):

    • Sherrin football or netball
    • Backpack
    • Personalised name stickers
    • Keyring
    • Clinic invitation

    Social Club add-on:

    • 2021 Social Club medallion
    • Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
    • Access to purchase Social Club guest passes at the MCG

    AFLW membership:

    • AFLW membership card (note – does not include match day access – this is currently free of charge)
    • Lanyard
    • Members exclusive Collingwood AFLW cooler bag
    • 10% discount at the Collingwood Superstore
    • Post season Meet & Greet with AFLW Players
    • Correspondence from the Holden Centre

    MCC Magpie Insider:

    • MCC/CFC co-branded member scarf

    Mini Magpie (aged 1-4 years):

    • Plate and cutlery set
    • Colouring book + pencils
    • Puzzle with name

    Baby Magpie (aged 0-1 years):

    • Baby certificate
    • Muslin Wrap
    • Bib
    • Baby on board sign

    3.2.3 Member Cap

    • A Member Cap is available to all adult, concession and junior members who join or renew as part of the automatic Roll Over Membership ("eligible members") (see 11.3 for more details).
    • Eligible members must join or renew as part of the automatic roll over. Members can join the automatic roll over at any time during the 2021 season.
    • Member Caps are subject to availability and once sold out, will no longer be available.
    • Members are only entitled to one Member cap, despite having multiple membership types.

    3.2.4 Member Scarf

    • The 2021 Member Scarf will be given to all members (excluding Baby Magpie).

    3.2.5 Years of Service Pin & Patch

    • All members (excluding AFLW) will receive a 2021 Years of Service Pin & Patch.
    • Members can query their years of membership by contacting the Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Mon-Thurs, 10am-4pm), however the final decision is at the discretion of the Membership Manager.
    • If a member disputes their consecutive years of membership, a statutory declaration must be signed and provided to the Club if the disputed years is greater than five years from what the Club has on record.
    • If a member disputes their years of consecutive membership to be in excess of 50 years, the member is required to attend a meeting with the Membership Manager.

    3.2.6 Milestone Pin

    • In 2021 all members who celebrate 10, 20, 30, 40, 50, 60, 70 or 80 years of consecutive service will receive a milestone pin and patch.

    Members can query their years of membership by contacting the Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours, however the final decision is at the discretion of the Membership Manager.

    • If a member disputes their consecutive years of membership, a statutory declaration must be signed and provided to the Club if the disputed years is greater than five years from what the Club has on record.
    • If a member disputes their years of consecutive membership to be in excess of 50 years, the member is required to attend a meeting with the Membership Manager.

    3.3 Game Entitlements

    COVID-19 Match Day
    Due to COVID-19 restrictions on crowd limits at venues, our Terms and Conditions on Interstate Member Ticketing may be altered for each match. Members will be advised by email prior to each match in relation to these Terms and Conditions which will be specific to each match.

    Due to COVID-19 and limited ticketing available for interstate games, interstate members will not be guaranteed access to a ticket for a match played in their state for 2021, or unless advised otherwise.

    Members attending matches must adhere to venue COVID-19 rules and regulations.

    We would like to advise that resale or transfer of these tickets is strictly prohibited, and Facebook groups and resale sites will be closely monitored during this time. Any tickets found to be advertised for resale will be cancelled by Collingwood Football Club and will breach the terms and conditions of your membership.

    • Health and Safety Conditions

    You acknowledge that, even with rigorous capacity and control measures in place at AFL matches, there remains an unquantifiable risk of transmission of viral illness including COVID-19 at an AFL match at this time and you have considered that risk and your own personal circumstances, including any health conditions or vulnerability that you may have or that of persons whom you will be in close contact with following your attendance at an AFL match. You acknowledge that, for a small number of people, COVID-19 has very serious health consequences. By attending an AFL match you (and any persons who attend the match with you) acknowledge and accept these obvious risks.

    • Entry Conditions

    Due to COVID-19 additional venue restrictions will apply:
    - Please keep 1.5m between yourself and others. Do not approach players or officials for autographs or photos.
    - Wash hands and sanitise regularly.
    - Stay home if you're feeling unwell.
    - Cough or sneeze in to your elbow.
    - Food and beverage purchases will be sold by cashless payment methods only and MUST be consumed in your seat.
    - Do not bring bags larger than an A4 piece of paper.
    - No cloaking facilities available. Don't bring bulky items.
    - Only sit in the allocated seat shown on your mobile ticket.
    - Movement once in the stadium should be minimised.
    - Follow directions of Venue, Club and AFL staff.

    It is recommend all patrons download the Australian Government COVIDSafe app, and have it running on their phones with Bluetooth enabled at all times while travelling to and at the stadium.

    General admission:

    • General Admission access to games is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand games. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

    Home and Away game Members will receive:

    • Reserved Seat, Reserved Bay or General Admission access (depending on your membership) to all home and away games that Collingwood participates in at the MCG and Marvel Stadium in the 2021 AFL Premiership Season.

    Home game Members will receive:

    • Reserved Seat, Reserved Bay or General Admission access (depending on your membership) to all home games that Collingwood participates in at the MCG and Marvel Stadium in the 2021 AFL Premiership Season.

    4-game & Flexi-4 Members will receive:

    • General admission access to four Collingwood home games at the MCG and Marvel Stadium in the 2021 AFL Premiership Season.

    3-game ANZAC Day Members will receive:

    • General admission access to two Collingwood home games at the MCG and Marvel Stadium and reserved seat access to ANZAC Day at the MCG in the 2021 AFL Premiership Season.

    International & Digital Members will receive:

    • Core Pack
    • AFL Live Pass

    MCC Marvel Stadium Reserved Seat Upgrade Members will receive:

    • Reserved seat access to all home and away games that Collingwood play at Marvel Stadium in the 2021 AFL Premiership Season.

    Flexi 10 Members will receive:

    • Ten General Admission tickets to be used at any of Collingwood’s home games at the MCG during the 2021 AFL Premiership Season.
    • The tickets can be used one over ten games, all ten tickets for one game, or anything in between.

    3.4 Interstate Ticketing

    • Members eligible for interstate ticketing include members with an interstate membership in SA, QLD, NSW, ACT, WA, and members with a Social Club or higher membership category living in that State.
    • Members that hold an Interstate Membership in 2021 will be guaranteed access to one ticket to one of two fixtured games at Optus Stadium. This membership and related access for game/s held in Western Australia for season 2021 and beyond is not guaranteed and subject to AFL fixturing.
    • All correspondence regarding interstate ticketing will be sent via email.
    • Tickets must be selected via the My Magpies Account seating map.
    • It is the member’s responsibility to allocate and print their own ticket 24 hours prior to the game.
    • If two games are scheduled in the State in one season, the member will be offered a ticket to their game of choice. If the member does not select a game, they will default to the second fixture game.

    3.5 Finals Tickets Entitlements

    • Each member's access to the Toyota AFL 2021 Finals Series games will be determined in accordance with their respective membership category and corresponding entitlements.
    • The Club will communicate information, and any further terms, relating to members' access to Toyota AFL 2021 Finals Series games in late August 2021 should the Club be participating in the Toyota AFL 2021 Finals Series.

    The following Members have priority access to purchase a ticket to Weeks 1-3 of the 2021 AFL Finals Series (if Collingwood is a competing team):

    • Club 5
    • Legends
    • Legends Bay
    • Level 1 Legends Bay
    • MCG Legends
    • Season Ticket – Reserved Seat Home and Away
    • Season Ticket – Reserved Seat Home
    • Season Ticket – Reserved Bay Home
    • Cheer Squad
    • Flexi 10
    • Interstate
    • 3-game ANZAC Day
    • MCC Marvel Stadium Reserved Seat Upgrade
    • MCC Magpie Insider
    • Season Ticket – General Admission Home and Away
    • Season Ticket – General Admission Home
    • 4-game – General Admission
    • International
    • Magpie Debut

    The following Members have guaranteed access to purchase a 2021 AFL Grand Final ticket (if Collingwood is a competing team):

    • Club 5
    • Legends
    • Legends Bay
    • Level 1 Legends Bay
    • MCG Legends
    • 50+ Total year members

    The following Members have the opportunity to enter a ballot to purchase a 2021 AFL Grand Final ticket (if Collingwood is a competing team):

    • Social club add-on
    • 25+ Total year members
    • Season Ticket – Reserved Seat Home & Away
    • Season Ticket – Reserved Seat Home
    • Season Ticket – Reserved Bay Home
    • Season Ticket – General Admission Home & Away
    • Season Ticket – General Admission Home
    • Interstate
    • Flexi 10

    4. MCC and AFL Member Upgrades

    4.1 AFL Members

    • AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated the Club as their club of support may purchase a Club reserved seat membership upgrade.

    4.2 MCC Members

    • MCC members may purchase a club upgrade via the Collingwood Football Club or Melbourne Cricket Club.

    5. Membership Cards & Tickets

    • Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thurs, 10am – 4pm) and the Club will then issue a replacement Membership card subject to receipt of the replacement card fee (as advised by the Club).

    5.1 Membership Cards

    • Delivery – Your Club membership card is personalised. Membership cards will be mailed out as soon as practicable after your application and applicable payment has been processed.
    • Lost Cards – If you lose your membership card you will be required to present a signed original statutory declaration to the Club. A membership card replacement fee of $15 will be charged. Replacement membership cards will be mailed out to you and cannot be issued on game day.
    • Forgotten Cards – the Club can provide you with a replacement ticket on the day for a cost of $10. If you have lost your membership card you will be required to pay the $15 replacement fee.
    • Stolen cards – If your membership card is stolen, the card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.

    5.2 Print your own tickets (also known as the TicketFast system)

    • This service is only available for members with a reserved seat at the MCG or Marvel Stadium. Log into your MyMagpies Account to print tickets. Once you have printed your ticket for a game your barcode on your membership card will be made inactive for this game. It will not be possible to reactivate your card for this game. If you lose your tickets you have the option of re-printing tickets through your MyMagpies Account. This service is only available for Collingwood home games at the MCG and Marvel Stadium. TicketFast will close one full business day before the game. Actual closing times and dates will be announced once the 2021 AFL fixture has been released. Tickets are not available for mobile scanning.

    5.3 Seat forwarding

    • If you are a season ticket reserved seat holder, you can make your seat(s) available to family and/or friends to use on any game day. This option allows you to keep your membership card and your family/friends can receive daily paper tickets via email to gain access to the MCG and Etihad Stadium on game day. You can forward your seat to a family member or friend through your MyMagpies Account up until one business day prior to the game.

    6. Transfer of Membership Card Entitlements

    • Members may transfer their membership entitlements (or tickets) to a family member or friend provided that the family member or friend is at the equivalent level of entry and meets any eligibility requirements specified in these terms and conditions. If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry and will have the membership card or ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new membership card.

    7. Reserved Seating

    7.1 Reserved Seat Changes

    7.1.1 Renewing members

    • Seating areas at the MCG and Marvel Stadium are subject to change and are made upon consultation with the venue.
    • 2021 members who wish to retain their current reserved seat in 2021 must ensure that their membership payment has been completed no later than 5pm (AEDT) on Thursday 31 December, 2020. This can be done online, via telephone or in person at the Holden Centre.

    7.1.2 Change/Upgrade Application

    • If you are a renewing member and wish to change your seat/upgrade your membership, you may do so once all unsold seats have been released for sale. This will be in early 2021. You must be a financial member to request a reserved seat change.

    7.1.3 Seating preferences

    • The Club is unable to, and does not, guarantee that your seating preference will be able to be accommodated.

    7.1.4 New members

    • If you are adding a new member you will be contacted to confirm which seating is available.

    7.1.5 Group Seat Requests

    • If you wish to be seated with specific members or if you are introducing new members who you would like to sit with, all forms must be submitted together by email, post or delivered personally to the Club. You should nominate a Group Leader for your seating request that should be used by all people wishing to sit together.

    7.1.6 Request processing

    • All change/upgrade and new seat requests are to be submitted via MyMagpies Account and are subject to availability. The Club is unable to, and does not, guarantee any seats will be available. You will be notified of the outcome of your application as soon as possible.
    • New seat requests are processed in order of date received. If your preference is unavailable, you will be seated in the best available seat at the time of processing.
    • Members wishing to apply for new seats can do so via their MyMagpies Account. Simply login using your Member ID and Password and select the seat you want from the Interactive Seat Map.
    • If your preferred seat is not available you will need to wait until early 2021 at which time you will be able to review any unallocated seat/s through the Interactive Seating Map.

    7.2 Reserved Seat Return Program FLIPTIX

    • Even when crowds do return to the MCG and Marvel Stadium, we understand that not all members will be able to head to the footy straight away for health, logistical, or other reasons.
    • We are currently developing a program with FlipTix that will allow members who hold a reserved seat to on-sell their seat for a particular match, exclusively to other Collingwood members and fans. If your seat is on-sold, a percentage of the profits will be credited to your 2022 membership renewal!
    • This initiative is designed to give members peace of mind knowing that even if they can’t personally use their membership in 2021, value is still being created for both them and others from the Magpie Army.

    7.3. Seat Transfers

    • Membership transfers at the MCG or Marvel Stadium are only permitted if the member on the receiving end of the transfer accepts and purchases all seats made available by the vacating member.
    • If you wish to transfer your seat, please click here to download the form.
    • Documentation must be posted to PO Box 165, Abbotsford VIC 3067 (addressed to the Membership Department), or emailed to the Club at membership@collingwoodfc.com.au.
    • Transfer requests will be processed within 7-10 working days of receipt by the Club.
    • Please note that membership history, as recorded in years of service, does not transfer with the seat(s).

    8. No Onselling

    • Club membership cards and Legends Bay tickets may not, without the prior written consent of the Club, be on sold (including via online auction or re-sale sites) or used for advertising, promotion, fundraising or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is on sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's Club membership without a refund).

    9. Bring a friend for FREE offer

    • Upon the release of the 2021 AFL Fixture, the Club will confirm selected games in which members can bring a friend for free. Terms of the offer are:
    • § The free ticket will be a general admission ticket. General admission entry is subject to capacity.
    • § The ticket cannot be upgraded to a reserved seat or access any of the Club reserved seating areas.
    • § Members will receive one redemption ticket with their membership pack. Lost/misplaced tickets cannot be replaced.
    • § Members can only use their free ticket for one of the nominated games.

    10. Telephone and Internet Renewals

    • Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by the Club from time to time).

    11. Membership Fee Payment

    • Membership is dependent on the payment of membership fees. Payment of your Club membership fees may be made under this clause.
    • Members with outstanding debt from previous years will be able to renew their membership for 2021, however any outstanding money owing will be deducted with the first instalment. Until all outstanding money owing is paid, you will not receive your membership pack.
    • Each month, all outstanding payments will be attempted to be deducted from your nominated credit card or debit card.
    • It is your responsibility to ensure:
    • § The account details you have provided are correct, including notification should the expiry date change.
    • § You have sufficient clear funds available in the nominated account on the scheduled payment date.
    • If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.
    • The Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified if we suspend or cancel your membership and your barcode will be blocked for games until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received. Members affected will have their seat returned for resale at each game and if their payments are brought up to account on game day, will be issued with a different seat for that game.
    • If your membership is suspended or cancelled, all membership benefits including access to Collingwood games, Collingwood functions, Social Club, Legends Lounge Access and access to purchase Finals tickets through the members presale will be suspended.
    • We refer any outstanding balances throughout the season to our collections agency for recovery. This may involve additional costs that you could be responsible for.
    • We accept VISA, MasterCard or American Express. Other forms of credit or debit cards will not be accepted.
    • American Express payments incur a 2.75% surcharge.
    • If you believe that a payment has been initiated incorrectly, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday to Thursday, 10am – 4pm).

    11.1 Full Payment

    • Your membership fee can be paid in full via any one of the following methods: VISA, MasterCard, American Express, BPay, Cheque, Cash or EFTPOS.

    11.2 Monthly Payment Plan

    • Your membership fee can be paid in monthly instalments under the Monthly Payment Plan.
    • By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
    • The Monthly Payment Plan payments will be deducted in instalments on the 18th of each month, beginning from 16 November each year via a nominated VISA, MasterCard, or American Express, with further payments on the 18th of each following month, or the closest business day if the 18th falls on a weekend. If any payment fails to transfer between institutions on the 18th, further attempts will be made to clear the funds until successfully processed.
    • On the 18th of each month all outstanding/overdue payments will be attempted to be deducted.
    • For members who apply for the Monthly Payment Plan after the first scheduled payment (16 November 2020) their monthly scheduled payments will reflect their total payments due divided equally over the remaining payment months (the final payment month is August 2021).
    • By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement (see following clauses), facilitating automatic roll over of your membership from year to year (Roll Over Membership) until you opt out of the Monthly Payment Plan in accordance with these terms and conditions in force from time to time.
    • To opt out after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thursday, 10am – 4pm). However you must complete all membership payments in full.

    11.3 Roll Over Membership

    • The Roll Over Membership allows you to automatically roll over your membership from year to year.
    • If you pay your membership fees by credit or debit card, unless you elect to opt out of Roll Over in accordance with directions issued by the Club from time to time, you authorise the Club to automatically renew your membership each season into the same seat (if applicable) and package (or a reasonably comparable package) and to deduct the applicable membership fees from the credit or debit card used to purchase your previous membership.
    • Your membership for the following season will not be confirmed until payment has been processed.
    • For monthly payments, the Monthly Payment Plan will proceed as outlined at clause 11.2.
    • The Upfront Yearly Payment Plan payment will be deducted in one instalment on 18 September each year via a nominated VISA, MasterCard or American Express cards.
    • § By joining the Upfront Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
    • § The 2021 instalment will be withdrawn on 16 November 2020. If payment fails to transfer between institutions on 16 November 2020, further attempts will be made to clear the funds until successfully processed.
    • § Members applying for the Upfront Payment Plan after the scheduled payment (16 November 2020) will have their payment deducted upon applying.
    • You acknowledge that membership fees may increase from season to season. The Club will provide you with 30 days notice in writing of changes in the new amount of your next season’s membership, and for Monthly Payment Plans - the amount of the monthly deductions, prior to the first payment being deducted.
    • You will have 30 days from the date of the Club’s notice to advise the Club of any changes or upgrades you wish to make to your membership package, or to notify the Club in writing if you do not wish to roll over your membership into the next season. Strict timeframes apply. If you do not notify the Club that you do not wish to roll over your membership during this period, you will be taken to have agreed to your membership being rolled over on the terms and conditions specified.
    • To opt out prior to the first payment being deducted, a request must be received by the Club by 5pm (AEDT) on Friday 13 November, 2020. This can be done by completing, signing and returning the authorisation notice issued by the Club or online by visiting membership.collingwoodfc.com.au/renew and logging into the member’s MyMagpies account. If the Club has not received an authorisation notice or online instruction specifying that you wish to opt out of the Monthly Payment Plan or Yearly Payment, then you are deemed to have agreed to purchase a membership for the next season. Your rolled over membership cannot be cancelled under clause 13 unless you provide sufficient evidence to the Club's satisfaction by 31 December 2020 that you did not receive notice of the opt out option and membership fees for the next season, in which case, the Club will cancel your membership and refund any amounts deducted.
    • To opt out before or after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thursday, 10am – 4pm) or email us at membership@collingwoodfc.com.au.

    12. Refund Policy

    • Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable.
    • Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement on 31 October, 2021.

    13. Cancellation Policy

    • Club memberships are valid from the date of joining until 31 October, 2021.
    • By becoming a member of the Club, you agree to this period of membership.
    • In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Membership Services via email to membership@collingwoodfc.com.au or post to PO Box 165, Abbotsford VIC 3067 for consideration at its discretion.
    • If the fulfilment items have been sent prior to the request for cancellation, the membership product will not be cancelled or refunded, subject to the Australian Consumer Law.
    • The Club reserves the right to cancel or suspend a Club membership without refund of any member that breaches any of the terms and conditions of membership (including where that member attempts to transfer or sell their Club membership and/or associated benefits). Any membership cancelled by the Club will result in consecutive years of membership being ceased.
    • The Club reserves its right to cancel a member's Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits).

    14. Membership promotions

    • The Club has the ability to introduce new promotions and offers to members. Any member who has purchased membership prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership.

    15. Other promotions

    • The Club may launch or participate in other marketing campaigns or promotions for members.
    • These campaigns or promotions will be subject to individual terms and conditions.

    16. Club Member Conduct

    • It is a condition of membership that you comply with the Collingwood Member Code of Conduct at all times while attending any Collingwood event, function or game. The Member Code of Conduct can be accessed via this link: https://membership.collingwoodfc.com.au/info/terms or by calling 1300 62 47 43.
    • Any failure to comply with the Member Code of Conduct may result in the immediate suspension or cancellation of your membership at Collingwood’s discretion.
    • You will not be entitled to any refund if your membership is suspended or cancelled in these circumstances.

    17. General Venue Rules

    • Club members must adhere to all rules, policy and restrictions imposed by the venues attended by the Club member including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on game day.

    18. Voting Rights

    • All members over 18 years of age who hold a Club 5, Legends, Legends Bay, Level 1 Legends Bay MCG Legends, or Social Club Upgrade attached to Season ticket memberships are eligible to vote at the Club's Annual General Meeting.

    19. Collingwood Foundation Donations

    • Any donation of $2.00 and above to the Collingwood Foundation is fully tax deductible in Australia.
    • Receipts of donations are generated at month-end starting 31 October, 2019, and will be emailed to you if you have made a donation to the Collingwood Foundation.

    20. Members' Privacy

    • The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club for the purpose of processing member applications and administering Club memberships as well as on behalf of selected third parties in accordance with our Privacy Policy which you agree will apply when you sign up as a Club member.
    • Our Privacy Policy which is available at www.collingwoodfc.com.au/privacy or at the front desk of the Holden Centre or by calling 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thursday, 10am – 4pm).
    • The Club may also use personal information we collect from you, for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy.
    • You confirm you are authorised to provide the information you give us about others.
    • Your personal information is kept securely and treated confidentially.
    • Although you may choose not to provide us with your information or to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you, the processing of your membership and it may also result in delays.
    • Our Privacy Policy explains how to request access to or correction of the personal information the Club holds about you, how to opt out of receiving direct marketing, how to make a privacy complaint and how the Club handles complaints.

    21. GST and Levies

    • Except where expressly noted, all prices include GST and any applicable venue levy.

    22. General disclaimers

    • These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.
    • To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Collingwood games or enter a venue where a Collingwood game is occurring, except to the extent the loss is caused by the Club's breach of these terms and conditions, its negligence or wilful default.

    23 Further Information

    • If you require further information in relation to these terms and conditions, please visit membership.collingwoodfc.com.au or call the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday to Thursday, 10am – 4pm).

    24 Impacts of COVID-19

    • Due to the impacts of COVID-19 there is still great uncertainty on what season 2021 may look like however our number one priority is to get you to the footy and to do so safely. This means there could be reduced crowd capacity at games, particularly at the MCG.
    • If you hold a reserved seat, your seat will still remain in your name and you’ll be able to access it as soon as it is safe to do so.
    • More information about game access for 2021 will be communicated closer to the season.
    • 2021 access membership fees are based on a standard season with 22 home and away games. Should the length of the season be impacted, Collingwood will be in touch with access members to advise changes to their membership benefits.
  • Draft a Magpie

    Collingwood Football Club "Draft a Magpie Campaign" competition terms and conditions

    • By entering the "Draft a Magpie Campaign" competition (competition), you acknowledge that you have read these terms and conditions and that you agree to be bound by them. Information on how to enter forms part of these terms and conditions.
    • This competition is being run by Collingwood Football Club ABN 89 006 211 196 of the Holden Centre, corner of Olympic Boulevard and Batman Avenue, Olympic Park, Melbourne VIC 3000 Australia (Promoter). To contact the Promoter, please call (03) 8412 0000.  

    WHO CAN ENTER?

    • To be eligible to enter the competition you must:
      • reside in Australia; and
      • be 18 years or older; and
      • hold a membership of Collingwood Football Club valued at AUD $65 or more for the 2021 AFL season (eligible membership). This includes both existing members and those who join as a member through this competition.
    • Employees, directors or officers of the Promoter, any companies or agencies associated with this competition, or their immediate families, are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

    HOW TO ENTER

    • The competition period commences at 00:00am AEST on 6 April 2021 and ends at 11:59pm AEST on 31 July 2021 (competition period), and the Promoter reserves the right to amend the competition end date at any time (subject to regulatory approval).
    • To enter the competition as an existing member:
      • you must refer another person to purchase an eligible membership; and
      • at the time of referral, the new member must not hold any membership of the Collingwood Football Club for the 2021 AFL season and must not have held any membership of the Collingwood Football Club for the 2020 AFL season (even if that membership was cancelled); and
      • during the competition period, the new member must purchase an eligible membership and you must permit the new member to provide your full name and mobile telephone number to the Promoter at the time of purchase.
    • To enter the competition as a new member:
      • at the time of entry, you must not hold any membership of the Collingwood Football Club for the 2021 AFL season and must not have held any membership of the Collingwood Football Club for the 2020 AFL season (even if that membership was cancelled); and
      • you must purchase an eligible membership via membership.collingwoodfc.com.au or by telephone and provide the existing member's full name and mobile telephone number to the Promoter, with the existing member's consent, at the time of purchase during the competition period.
    • New members become existing members at the time of purchase of their eligible membership. New members may re-enter the competition as existing members.
    • All of an existing member's entries become invalid if that existing member cancels their eligible membership prior to the prize draw taking place. If a new member purchases and then cancels their eligible membership prior to the prize draw taking place, the referring member's corresponding entry becomes invalid.
    • No late entries will be accepted. Incomplete or incoherent entries will be invalid.
    • There is no limit to the number of times a person may enter the competition.
    • Each entry to the competition gives that member one entry into the prize draw.
    • There is no cost to enter.
    • The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity) and to disqualify any entrant who submits an entry that is not in accordance with these terms and conditions or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.

    PRIZE

    • The prize is AUD $10,000, to be paid via EFT. There is one prize to be won.  The total prize value is AUD $10,000.
    • Each entry entitles the existing member to an AUD $20 discount off a Collingwood Football Club membership for the 2022 AFL season. However, the dollar amount that may be discounted off a member's Collingwood Football Club membership for the 2022 season is capped at the cost in Australian Dollars of that member's Collingwood Football Club membership for the 2021 season.
    • The prize will not be transferable to another person.
    • No part of a prize is exchangeable or redeemable for cash or any other prize.
    • If a prize is not available for any reason, the Promoter reserves the right to substitute the prize with another item of equal or greater value if the winner agrees in writing and subject to any approvals from regulatory authorities. If the winner does not agree despite reasonable attempts by the Promoter to reach an agreement and the prize is not available due to circumstances beyond the Promoter's control, the Promoter may substitute the prize with another item or items determined by the Promoter to be of equal or higher value.

    SELECTION OF WINNER

    • The winners will be chosen at random by manual draw, which will take place at 11:00am on 31 August 2021 at the Promoter's offices at the Holden Centre, corner of Olympic Boulevard and Batman Avenue, Olympic Park, Melbourne VIC 3000 Australia.
    • The first valid entry drawn will win the prize.
    • The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.
    • The winner will be personally notified by email and telephone by 2 September 2021.
    • The name of the winner will be published on the Promoter's website at membership.collingwoodfc.com.au by 30 September 2021.
    • The results of the draw will be final and binding and no correspondence will be entered into in relation to the results of the draw. This is a game of chance.
    • The Promoter must distribute the prize to the winner within 28 days of the draw.

    SECOND CHANCE DRAW

    • If a winner does not respond within 3 months of being notified that they have won the competition, that winner is not readily identified and reasonable efforts have been made by the Promoter to identify the winner were unsuccessful, they will automatically forfeit their prize and the Promoter reserves the right to select another winner through a second chance draw.
    • If necessary, a second chance draw will be held on 1 December 2021 at the same time and place and by the same method as the first draw. The first valid entry drawn will win any unclaimed prize. 
    • The winner will be personally notified by email and telephone by 3 December 2021.
    • The name of the winner will be published on the Promoter's website at membership.collingwoodfc.com.au by 24 December 2021.
    • The results of any second chance draw will be final and binding and no correspondence will be entered into in relation to the results of the draw.
    • The Promoter must distribute the prize to the winner within 28 days of the draw.

    STANDARD TERMS

    • Subject to regulatory approval, the Promoter reserves the right to amend the competition and its terms and conditions at any time and for any reason, and will notify entrants of any such amendments as soon as reasonably practicable on the competition page at membership.collingwoodfc.com.au. It is the entrant's responsibility to regularly check the competition page for any amendments.
    • Nothing in these terms and conditions limits, excludes or modifies or purports limit, exclude or modify the Promoter's liability in relation to the consumer guarantees under the Australian Consumer Law (Non-Excludable Guarantees). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence) for any personal injury, or any loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of the competition including:
      • any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
      • any theft, unauthorised access or third party interference;
      • any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
      • any variation in prize value to that stated in these terms and conditions;
      • any tax liability incurred by the winner or entrant; or
      • use of the prize.
    • To the extent permitted by law (including the Australian Consumer Law), if the competition is not capable of running as planned including by reason of technical failure, fraud or any cause beyond the Promoter's control, the Promoter may cancel or suspend the competition or invalidate any affected entries, subject to regulatory approval.
    • By entering the competition, the winner agrees to participate in such promotional activity as the Promoter may require without remuneration. Each winner also consents to the use and publication of their name, image and any other details provided by the winner in any marketing material without any further reference or payment to the winner.
    • The Promoter collects personal information in order to conduct the competition, comply with its legal obligations as the Promoter and for promotional purposes. For these purposes, the Promoter may disclose such personal information to related companies, agents, regulatory bodies, contractors, service providers and any company with whom the Promoter is running the competition.  These recipients may be located overseas.  If you do not provide all the personal information we request, you may not be able to participate in the competition. 
    • By entering the competition, you consent to the Promoter using your personal information to send you information about the Promoter's products and services, including by email, telephone, post and web advertising. You may unsubscribe or update your preferences at any time.
    • Please read the Promoter's privacy policy available on the Promoter's website at collingwoodfc.com.au/privacy-policy for more information about how the Promoter handles personal information, how to access and correct your personal information, how to make a complaint, and how the Promoter handles complaints.
    • By participating in this competition, entrants release and hold harmless Facebook and Instagram from any and all liability associated with this competition to the extent permitted by law (in which case that liability is limited to the maximum extent permitted by law). The Promoter and entrants acknowledge that this competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.  Entrants acknowledge that they are providing information to the Promoter and not to Facebook or Instagram.
    • The Promoter is not liable for any tax implications arising from prize winnings, including fringe benefits tax. Independent financial advice should be sought.
    • The laws of Victoria apply to this competition. Entrants submit to the exclusive jurisdiction of the laws of Victoria. 

    Authorised under:

    • ACT permit no. ACT TP 21/00442
    • SA permit no. T21/414
  • Merch Buyers to Member Offer

    Competition

    1. This document contains the terms and conditions of entry (“these terms”) into the Shop Member Conversion Campaign (“Promotion”), information on how to enter the Promotion, and information about the prizes which form part of these terms. Entry into this Promotion is deemed acceptance of these terms. By entering this Promotion, the entrant acknowledges that they have read, understood and agree to be bound by and abide by these terms.
    2. The promoter is Collingwood Football Club Limited (ABN 89 006 211 196) of Holden Centre, Cnr Olympic Blvd and Batman Ave, Melbourne VIC 3000 (Promoter).
    3. .Subject to the Australian Consumer Law, the Promoter may vary the terms of, or terminate, this Promotion at any time at its absolute discretion without liability to any entrant or other person. The Promoter will not award any prize if the Promotion is terminated for whatever reason. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion.

    DEFINITIONS

    1. In these terms, the following meanings apply in addition to terms which are defined elsewhere in these terms unless the contrary intention appears:

    Entrant” means a person who is eligible to participate in the promotion in accordance with clause 6 of these terms.

    Prize” has the meaning in clause 14.

    Winner” means the Entrant whose name is randomly drawn from all Eligible Entrants during a Promotional Period.

    PROMOTION PERIOD

    1. The Promotional Period will be open from 12:00 AM Australian Eastern Daylight Time ("AEST") on Monday 05 April 2021, and will continue until 11:59 PM (AEST) on Friday 30 July 2021 ("Promotion Period").

    ELIGIBILITY

    1. Entry is open to any person (“Eligible Entrants"), who resides in Australia, who have spent sixty dollars ($60 AUD) or more at the Collingwood Football (‘Club’) Official Club Shop. Entrants must be over the age of 18, as of the date of entry.

    HOW TO PARTICIPATE

    1. To participate in the Promotion and be eligible for the complimentary membership, an Entrant must purchase goods valued at $60 AUD or more from the ‘Superstore’, located at the Holden Centre (corner of Olympic Boulevard & Batman Avenue).
    2. For an entry to be recorded against an Eligible Entrant, they must quote the Eligible Entrant’s unique Tax Invoice number located on their store receipt via one of the methods listed in clause 9.
    3. Entrants can provide the Tax Invoice number located on their store receipt in one of the following ways:
      • 9.1. Following the steps on the type form linked in the QR code on the in store flyer.
      • 9.2 Calling the Membership Department on 1300 MAGPIE (1300 624 743).
    4. An Entrant may only enter the Promotion once. If an Entrant enters the Promotion multiple times, only the first entry (as determined by the receipt of entry form by the Promoter) will be permitted.
    5. Eligible Entrants must provide all required contact details, including a valid email address and mobile phone number, to be eligible for the complimentary membership. Eligible Entrants may only enter in their own name. Incorrect, illegible and incomplete entries may be deemed invalid.

    LIMITS OF ENTRY

    1. For each Entrant that signs up (by one of the methods listed in clause 9), they will receive one complimentary 2021 membership.
    2. Entrants will not be eligible for the Prize if they are an active 2021 member of the Club prior to the prior to or during the Promotional Period (defined above).
    3. If an Entrant is an active 2021 member of the Club they may nominate someone who is not an active 2021 member of the Club for the Prize.

    PRIZES AND PRIZE RESTRICTIONS

    1. Each Eligible Entrant who spends between $60 AUD and $99.99 AUD will receive:
      • A Complimentary 2021 Magpie Debut membership for themselves or their nominated entrant
    2. Each Eligible Entrant who spends $100 AUD or more will receive:
      • A Complimentary 2021 Flexi 4 membership for themselves or their nominated entrant
    3. Only one Prize will we awarded per Superstore Tax Receipt Number (see clause 8), i.e. multiple Prizes will not be awarded for purchases totalling an amount that includes multiples of each Prize threshold (see clauses 15 & 16).
    4. The value of the Prize cannot be credited towards a membership account and applied to a membership of greater value.
    5. The Prize cannot be exchanged, sold or redeemed for cash or used in conjunction with any other offer or promotion. The Promoter accepts no responsibility for any variation in the value of the Prize. If for any reason, the Prize Winner cannot experience any component of the Prize as confirmed in writing, then that part of the Prize will be forfeited at the Promoter's discretion and the Promoter shall not be liable for any component forfeited.
    6. The Promoter will not be responsible for any costs associated with the use of any Prize. The Winner is responsible for all costs associated with the use of the Prizes including any expenses and costs for travel, accommodation, food or beverages or insurances.

    NOTIFICATION OF PRIZE WINNERS AND REDRAWS

    1. The entrants will be notified by 5.00 PM (AEST) on the Thursday following the date of entry within the relevant Promotional Period by the Promoter by a Welcome email.
    2. Entrants(s) have the promotional period in which to claim their Membership. The Promoter reserves the right to redraw the Membership, in the event of an entrant being unable to satisfy these terms or forfeiting their right to the Membership.

    GENERAL

    1. Subject to the Australian Consumer Law, the Promoter shall not be liable for any loss or damage whatsoever (including but not limited to direct or consequential loss) or for any personal injury suffered or sustained, including as a result of the Promoter's negligence, in connection with this Promotion or the redemption or use of the Prizes, except for any liability which cannot be excluded by law. The Promoter accepts no responsibility for any tax implications that may arise from winning the Prize.
    2. Any questions, comments or complaints regarding this Promotion should be directed to the Promoter.
    3. The Promoter shall not be liable for any Prize that may be lost, stolen, forged, damaged or tampered with in any way after it leaves the Promoter’s control.
    4. Subject to the Australian Consumer Law, the Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period or for technical difficulties with the entry mechanism and does not warrant that the entry mechanism will be available at all times. Entries will be deemed to be accepted at the time of receipt by the Promoter. No responsibility will be taken for lost, late or misdirected entries.
    5. The Promoter's decision in relation to any aspect of the Promotion and Prizes is final and binding on every person who enters and no correspondence will be entered into. Failure by the Promoter to enforce any of their rights at any stage does not constitute a waiver of those rights.
    6. Any Entrant who, in the opinion of the Promoter, tampers or interferes with the entry mechanism in any way, or who does not properly comply with the entry process, will be ineligible to win and it is within the Promoter's discretion to not display, or remove entries, from social media and the website.
    7. Incomplete, illegible or incorrect entries or entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win.
    8. The Promoter reserves the right to disqualify entries in the event of non-compliance with these terms. In the event there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each Entrant and no correspondence will be entered into.