FAQ - Collingwood FC

Frequently Asked Questions

2020/2021 Updates

AFL Season

  • What's next for our AFL team?

    Our AFL players have recently commenced their pre-season, and are building towards the 2021 season.

    Due to the AFL'S COVID-19 protocols our training sessions remains closed, but we hope to see fans back at Olympic Park Oval sometime in 2021!

  • What does the 2021 AFL season look like?

    The 2021 AFL fixture has been released, although only games from the first six rounds have been given times and dates

    Click here to view the most up-to-date fixture on our website.

    We will endeavour to provide updates to our members and supporters when available.

AFL Members

  • When will 2021 membership packs be delivered?

    Membership packs are generally delivered within 10-15 business days of purchase.

    Please note that some packs can take up to 20 business days to be delivered due to the impact of the COVID-19 pandemic on shipping.

    We appreciate your understanding here, and look forward to you receiving your new-look membership pack!

  • Are 2021 membership packages on sale?

    Yes! You can explore membership options here.

  • The impact of COVID-19 on the 2021 AFL season

    Click here to view the FAQ sheet that was sent out with our 2021 renewal forms.

    The FAQ sheet addresses what we know about the impact of COVID-19 on the 2021 season, and why the club is proceeding with 2021 renewals in November.

  • I opted for a refund in 2020 – how will this affect my 2021 membership?

    Even if you opted for a partial or maximal refund for the 2020 season, your years of service will continue in 2021.

    If your membership package includes reserved access or reserved seats, these benefits will also be held and offered back to you in 2021.

    We know that 2020 has been a difficult year for many, so we've made sure that there are no adverse effects for members who sought financial assistance from the club.

  • How can I collect my 2020 membership cap?

    Member caps are only available to members in 2020 who are set up with the automatic renewal plan.

    Usually, membership caps are available for collection at all games played at the MCG and Marvel Stadium, as well as open training sessions.

    Due to the COVID-19 situation cap collection is not possible at the moment.

    An email regarding 2020 member caps was sent to eligible members in August. In short, if you have not yet had your cap(s) mailed out you can send an email to the membership team (membership@collingwoodfc.com.au) with the following details:

    • How many members you are redeeming caps on behalf of
    • The names of said members
    • Your mailing address.

    We'll then be able to manually submit a request to have the caps posted out to you. Please note that there is no additional cost involved here for eligible members.

    To have your 2021 membership cap sent out with your 2021 membership pack, simply join the automatic renewal before November 16th.

  • How can I contact the Collingwood Membership team?

    Members can continue to reach out to the team regarding any questions through the following options.

    1. Email membership@collingwoodfc.com.au with your name and membership ID
    2. Call us on 1300 MAGPIE (624 743) from 10:00am to 4:00pm from Monday to Friday, excluding public holidays.

    Membership team working arrangements have changed and as a result, no calls to 1300 MAGPIE (624 743) will go through.

  • I'm a member – how can I stay connected to the club?

    We're always looking into new ways to get our Members insider-access and deliver premium content, such as exclusive access to team meetings, messages from players, and the latest list news heading into trade and draft season.

    If you haven't already, make sure you download the official Collingwood App and follow us our socials:.

AFLW Season

Super Netball Season

  • What's next for our Super Netball team?

    Our SSN-listed players are currently working hard preparing for the 2021 season.

    We will keep our members and fans updated with all off-season activity, and we look forward to hopefully seeing you back in the stands in 2021!

    If you haven't already, sign up for our newsletter here.

  • What happens if the 2021 season is impacted by COVID-19??

    A number of scenarios are being prepared to address the evolving COVID-19 situation. At the time of writing this FAQ sheet we are confident that spectators will be in the stands for Round 1 of the 2021 season, and we are hopeful of a return to full capacity during the season.

    The club will continue to monitor the situation along with Netball Australia and relevant authorities. If there is an impact on game-access membership entitlements, we will once again offer options for members to claim back funds paid towards game-access that they have not received.

Super Netball Members

How to stay connected

Are business operations at the Holden Centre affected?

AFL Membership

General

  • Can I still collect my 2020 membership cap?

    Usually, membership caps are available for collection at all games played at the MCG and Marvel Stadium, as well as open training sessions.

    Due to the COVID-19 situation cap collection is not possible at the moment.

    Unfortunately, we cannot mail out member caps right now either. Our stock is at the Holden Centre, and due to strict player safety protocols our membership staff can't access it.

    We aim to introduce a new process once membership staff are back at the Holden Centre. At this stage we do not know when staff will be returning.

    Caps are only available to members in 2020 who are on a payment plan.

  • What is my membership number?

    Your membership number, sometimes referred to as an account ID, is a unique number located on the back of your membership card.

  • What is my barcode number?

    Your membership barcode is a 12-digit number used for match access that will be available to view via your MyMagpies account closer to the season.

  • How do I use my membership?

    The way that members will access matches has changed for the 2021 season due to the COVID-19 situation.

    There is still much to be confirmed by the league on this front, and we will communicate the details to members once the process is locked-in.

  • What do I do if my membership card is lost or stolen?

    If you have lost or had your membership card stolen please contact our friendly membership team to organise a replacement card please call Membership Services 1300 MAGPIE (624 743) or email membership@collingwoodfc.com.au.

  • Can I upgrade my membership during the season?

    With the Holden Centre still closed, you can email membership@collingwoodfc.com.au to discuss upgrade options available or contact us via this website's web-chat feature, which can be accessed by clicking the speech bubble in the bottom right-hand corner of your screen.

  • How do I change my personal details?

    Members are able to update personal details though their MyMagpies Account.

    AFL members with Collingwood Club Support are required to contact the AFL Membership Department on 1300 722 515

  • Companion Card eligibility?

    If you hold a Government issued Companion Card, you are entitled to one complimentary membership for your Carer. Once you purchase your membership, send proof of your Companion Card via email to membership@collingwoodfc.com.au or letter to PO BOX 165, Abbotsford, Victoria, 3067. Once approved, we will issue a complimentary membership that is the same as the one purchased.

  • Junior eligibility?

    Any child below the age of 15 as at January 1 2021 is eligible for junior pricing.

  • Concession eligibility?

    Any person who holds a valid full time student, pensioner or veteran's affairs card is eligible for concession pricing.

  • Are memberships discounted if purchased after the season starts?

    Memberships will not be discounted when the season starts.

  • What is a family membership?

    Family memberships include 2 adults and 2 juniors.

    Juniors must be under the age of 15 as of January 1, 2021

    Contact the membership team to discuss how additional junior members can be added to a family package.

  • Gift certificate download

    You can download the certificate here.

  • I'm not receiving club emails

    You may have unsubscribed from our emails or subscription i.e. Partner Updates or your email address you signed up with may be incorrect.

    These can be updated via your MyMagpies account.

  • How do I join the Cheer Squad?

    The Cheer Squad is currently at capacity. Please email membership@collingwoodfc.com.au to being added to the Cheer Squad waitlist or contact us via this website's web-chat feature, which can be accessed by clicking the speech bubble in the bottom right-hand corner of your screen.

Membership Package Delivery

  • What is the standard delivery time for memberships?

    Membership packs are generally delivered within 10-15 business days of purchase.

    Please note that some packs can take up to 20 business days to be delivered due to the impact of the COVID-19 pandemic on shipping.

    We appreciate your understanding here, and look forward to you receiving your new-look membership pack!

Automatic Renewal

Gameday

  • Can someone else use my membership card?

    Members are able to pass on their membership card for game access so long as they are an equivalent level of entry.

    If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry.

  • How do I get to the MCG?
  • How do I get to Marvel Stadium?
  • Match-day check-list

    To ensure a smooth access to the match, ensure:

    • You are up to date on your payments
    • You have followed the relevant ticketing protocols (COVID-19-depending – more details TBC)
  • Legends Lounge

    The Legends Lounge is available to Legends members for all games at the MCG until the final siren.

    It's located in the Harrison Room on level 2 of the Ponsford Stand. Dining is available for bookings on our events page.

  • Legends Bays

    Located at the MCG in the following areas:

    Level 2: N12, N13
    Level 2A: P7-P10
    Level 1: M14-M16

    Guest passes may be purchased by Legends Bay members only through our Membership Services team.

  • Social Club

    The Social Club is available for members with Social Club access from the time gates open until the final siren.

    Located at the Dean Jones Bar For home and away games and the Hassett Room home games only.

    Guest passes can be purchased for $10

  • Membership enquiries

    MCG home games: Located inside the Membership Hub outside gate 3 until the first bounce. Ticket collections are located in the ticket window at Gate 1B

    Marvel Stadium home and away games: Located in the Membership Hub outside Gate 5

  • How do I access change room passes?

    The players change rooms pre-and post-game are not available for members to access.

  • Bring a friend for FREE

    Every membership that has match day access will get a free general admission ticket to an MCG home game* to bring a friend for FREE. (Some games may be excluded, e.g. Anzac Day)

Ticketing

  • Home and Away Season

    This will be posted once ticketing for the 2021 season has been released.

  • Interstate

    Interstate members are able to select a ticket to a Collingwood game played in their state along with five games in Melbourne.

    Interstate members are contacted via email in the lead up to the game in their state with ticketing instructions.

  • Priority Groups - Member Ticket Redemptions

    Priority 1:

    • Club 5
    • Legends
    • 50+ total years

    Priority 2:

    • Reserved Seat Season Ticket (All reserved seat or reserved bay packages – non Legends)
    • 25+ total years
    • General Admission Home/Home & Away
    • Interstate with Social Club
    • Flexi 10 with Social Club

    Priority 3:

    • Interstate (without Social Club)
    • Flexi 10 (without Social Club)
    • Flexi 4
    • 4 Game
    • Magpie Debut

MyMagpies Account

Reserved Seating

  • Can I keep the same reserved seat?

    To keep the same seat, renew your membership by the Reserved Seat cut-off date for the 2021 season.

    The reserved seat cut-off date for the 2021 season was February 12th.

  • How do I upgrade to a reserved seat?

    During the Home & Away season, general admission members are able to upgrade their access to a reserved seat for a discounted cost*.

    To upgrade to a reserved seat, contact the relevant venue ticketing partner. It is easier to do this online, but you can call the relevant ticketing agency using the numbers below:
    MCG – Ticketek 132 849
    Marvel Stadium – Ticketmaster 1300 136 122

    You will need to quote or enter your 12-digit barcode number, which can be found in your MyMagpies account closer to the season.

    *Subject to COVID-19 protocols

  • Am I able to purchase reserved seat tickets to one game?

    Yes, reserved seat tickets can be purchased through the relevant venue ticketing partner. It is easier to do this online, but you can call the relevant ticketing agency using the numbers below:

    MCG - Ticketek 132 849
    Marvel Stadium - Ticketmaster 1300 136 122

  • Am I able to purchase guest passes within my reserved seating area?

    You must be a Legends Bay, Level 1 Legends Bay or Reserved Bay member to be able to purchase guest passes within your reserved seating area.

    Guest passes can be purchased closer to the season, i.e. they are not available for the 2021 season just yet.

  • Can I change my reserved seats before I renew my membership?

    The availability of reserved seats is extremely limited at this time.

    Please note that no seat changes can be facilitated until the reserved seat change windows. The dates of these windows will be confirmed to members beforehand, and they are expected to be in mid- or late-February.

    After those windows, existing members are welcome to contact the club (via email or web-chat) to explore seat-changes, but please note that most requests cannot be facilitated at this time due to the limited availability of reserved seats.

    Additional reserved seats generally become available after the Reserved Seat cut-off (see Question 1 of these FAQs).

  • Can I transfer my reserved seat to another member?

    To transfer your seat, you must complete a Transfer of Seat form and send via email to membership@collingwoodfc.com.au or via mail to PO BOX 165, Abbotsford, Victoria, 3067

First-Time Members

Digital Membership

Your membership card is mobile and can be accessed via the Collingwood app on your smart phone.

Please read through the FAQ’s below for full details:

Netball Membership

General

  • What is the process after I sign up as a member?

    2021 SSN memberships are now available to purchase here.

    Once a membership is purchased, you will receive an email confirmation which will outline details of your membership.

  • When will I receive my membership package?

    Membership packages are always scheduled to be delivered before Round 1 of the SSN season.

    If there are any disruptions or delays due to the COVID-19 situation we will notify members in a timely fashion. We are working hard to ensure that our membership package process is watertight so that we do not experience the same level of disruption as there was in 2020.

  • What is my membership number?

    Your membership number sometimes referred to as an account ID is a unique number located on the back of your membership card. It can also be found in your MyMagpies account.

  • How do I change my personal details?

    Members can contact our team to update their personal details. Call the Membership team on 1300 Magpie (624 743) or email membership@collingwoodfc.com.au

  • Companion Card eligibility

    If you hold a Government issued Companion Card, you are entitled to one complimentary membership for your Carer. Once you purchase your membership, send proof of your Companion Card via email to membership@collingwoodfc.com.au or letter to PO BOX 165, Abbotsford, Victoria, 3067. Once approved, we will issue a complimentary membership that is the same as the one purchase.

  • Junior eligibility

    Any child below the age of 15 as at January 1 2020 is eligible for junior pricing.

  • Concession eligibility

    Any person who holds a valid student or pensioner’s card is eligible for concession pricing.

  • Are memberships discounted if purchased after the season starts?

    Memberships will not be discounted when the season starts

  • What is a family membership?

    Family memberships include 2 adults and 2 juniors.

    Juniors must be under the age of 15 as of January 1, 2020

    Contact the membership team to discuss adding additional juniors to a family package.

  • What is a Flexi membership?

    A Flexi membership allows for individual general admission passes to share with family and friends.

  • Can someone else use my membership?

    Members are able to pass on their membership entitlements for game access so long as the person using the membership is at an equivalent level of entry.

    If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry.

  • Match-day check-list

    To ensure a smooth access to the match, ensure:

    • You are up to date on your payments
  • I'm not receiving club emails

    You may have unsubscribed from our emails or subscription or your email address you signed up with may be incorrect.

    Please call Membership Services 1300 MAGPIE (624 743) or email membership@collingwoodfc.com.au to update your subscription preferences.

Automatic Renewal

Reserved Seating

MyMagpies