It's us against them

I have received my membership pack why wasn’t my membership card included?

The reason membership fulfilment has been sent without your membership card is due to your 2012 reserve seating not yet being finalised. Any member that has not yet been allocated seating for 2012 or has requested a change to their existing seating will have their membership card sent after seating has been allocated.

Please note when purchasing a reserved seat membership you MUST complete a reserved seat request form detailing seating preferences. Should this form not be received, seating cannot be allocated and your 2012 membership card cannot be sent. To download the form now click here

Am I able to join the PIE PAY monthly payment plan after the first payment has commenced?

Yes, you are able to join the monthly payment plan after it has commenced on the provision that a catch up payment is made. For example, if you were to sign up on the monthly payment plan in mid-February you would have to pay four installments of payment upfront. The catch up payment is for the monthly payments that have been missed.

I have never been a member before what is the best package for me?

Click here and we can help you decide.

What is the difference between a general admission membership and a reserved seat?

As a reserved seat holder, you are allocated the same seat at all home and/or home and away games depending on the package purchased. There is no need to upgrade your ticket as you have a guaranteed seat for each game.

A general admission holder enters games and finds their own seat, subject to capacity. This seat is subject to change and has to be found on a round by round basis. Seats will be available in the general admission areas which change depending on the game.

Is there a membership package that guarantees access to the Grand Final?

The new MCG Legends membership will give you guaranteed access to register for, and purchase a Grand Final ticket if Collingwood is a competing team, as well as all Social Club and standard member benefits. Click here to find out more.

I have never been a member before what is the best package for me?

Click here and we can help you decide.

I bought a family membership. Will my membership card get all four of us in?

A family membership entitles two adults and two children (under 15 years of age as of 1/1/2012) entry to the game. Each member should have their own personalised card with an individual membership number. Each membership card entitles entry to one person. 

Is there a membership package that guarentees access to the Grand Final?

The new MCG Legends membership will give you guaranteed access to register for, and purchase a Grand Final ticket if Collingwood is a competing team, as well as all Social Club and standard member benefits. Click here to find out more.

What is the difference between a general admission membership and a reserved seat?

As a reserved seat holder, you are allocated the same seat at all home and/or home and away games depending on the package purchased. There is no need to upgrade your ticket as you have a guaranteed seat for each game.

A general admission holder enters games and finds their own seat, subject to capacity. This seat is subject to change and has to be found on a round by round basis. Seats will be available in the general admission areas which change depending on the game.

How long after I pay for my membership can I expect to receive it?

Memberships will be received approximately 25 business days after payment is processed.

Why are the Queensland & Western Australian memberships not listed for sale?

The WA and QLD interstate memberships are fully exhausted. The interstate membership entitles each member entry into the game in their state. The Collingwood Football Club is given an allocation of tickets for each interstate game and this capacity has been reached for all WA and QLD games for 2012. Please note the country membership entitles you entry to five home games and is priced at $120.

Why is Collingwood only playing 17 games in Melbourne this year?

In 2012, the AFL has scheduled the Collingwood Football Club an additional interstate game. This resulted in the club losing an away game at Etihad stadium. This is an AFL decision and the Collingwood Football Club has no control over deciding the final fixture.

I have joined as an interstate (NSW/SA) member for 2012, how do I obtain my reserved seat ticket for the game in my state?

Eligible interstate members will be sent a booking form approximately four weeks prior to the game. Forms must be returned as soon as possible as tickets are strictly limited. Successful members will be sent their ticket(s) one week prior to the game.

Are membership cards transferable?

Members who purchase a reserved seat package directly through the club are eligible to transfer their card to a family member or friend providing they are at the equivalent level of entry. Any concession/junior card holders who transfer their card to an adult will be refused entry and the card will be confiscated.

Any confiscated cards will not be returned to the member, they will need to contact the club pay the $25 replacement fee to be issued with a new membership card which will be mailed out to them.

I have received my membership pack why wasn’t my membership card included?

The reason membership fulfilment has been sent without your membership card is due to your 2012 reserve seating not yet being finalised. Any member that has not yet been allocated seating for 2012 or has requested a change to their existing seating will have their membership card sent after seating has been allocated.

Please note when purchasing a reserved seat membership you MUST complete a reserved seat request form detailing seating preferences. Should this form not be received, seating cannot be allocated and your 2012 membership card cannot be sent. To download the form now click here

My membership pack arrived today why was my supporter kit not included?

The posting of your 2012 membership package will depend on whether your membership and supporter pack have the same sent date. If you purchased these products at different times it is likely that they will be sent separately. In addition you may receive multiple parcels in the mail due to the size of the consignment.

I have submitted a reserved seat request form to be allocated seats for the first time. When will I know where I am sitting?

Seats are allocated in January 2012. Membership cards with all reserved seating listed will be mailed to you prior to the start of the 2012 season.

I am a Legends member why can’t I attain seats on Level two?

Club 5 and Legends members are not guaranteed seating on Level 2. Unfortunately the club does not have enough available seating on Level two to satisfy all of these  members. A limited number of Club 5 and Legends members can attain seating on Level two of the Ponsford stand,  however, this is dependent on members currently in these seats not renewing. To find out more about the Level two reserved seat waiting list click here

Why couldn’t I get Etihad Stadium Away seats on ground level?

The Collingwood Football Club is only allocated a small number of seats on Level one at Etihad Stadium. The majority of seats are allocated to the home team. Collingwood is one of the only clubs to offer seating to its members for away games at Etihad stadium. This is done to ensure you are given the best seats the club has access to.

My friend/family no longer wants their seats, can they be transferred to me?

Seats can be transferred from one member to another. In order to do this the member that holds the seat must fill out a transfer of seat form and return it to the club. 

There is another member sitting in between our group can the club get them moved?

In order to change seats with another Collingwood member you must both fill out a transfer of seat form.

It is the policy of the Collingwood Football Club that we do not to contact any member and ask them to change their seats.

The forms can be sent via one of the following methods:

• Email to: reservedseating@collingwoodfc.com.au

• Mail to: Collingwood Membership, GPO Box 3257, Melbourne VIC 3001

My friend does not want his/her seat anymore which is next to me, how can someone in my family retain this?

The family member will need to purchase a reserved seat membership. Once the member has a reserved seat membership, a transfer of seat form must be filled out by both the past reserved seat holder and new reserved seat holder. 

I have listed my name on the Legends waiting list, when will we be informed if we are eligible to upgrade?

When a spot becomes available for a Legends membership the next member on the waiting list will be sent an email offering them the opportunity to upgrade to a Legends membership.

I would like to add a member to my previously allocated reserved seating.

A reserved seat membership needs to be purchased and a reserve seat request form must be filled out.  It may not be possible to allocate the new member next to the existing group of members, as they will be surrounded by other reserve seat holders. On the reserve seat request form, the group organiser must indicate whether all members of the group are happy to move to the next best available seating or to allocate the new member as close as possible to the existing groups reserved seats.

How can I change seats?

The only way to change your existing seating is to fill out a change of seat request form. Change of seat request forms can be downloaded by clicking here
  
The change of seat form must be attached to the membership renewal forms of every member of the group that wishes to change seats.
 
The Reserved Seat Request form can be returned to the Collingwood Football Club via email to reservedseating@collingwoodfc.com.au or by mail to Collingwood Membership GPO Box 3257 Melbourne Vic 3001.

By submitting a change of seat request form members are simply putting in a request.

The request is not guaranteed and allocation of seating will be dependent on availability in the requested area.

What is a ‘Fully ticketed match’?

A ‘Fully ticketed match’ is any game in which a reserved seat is required for entry. All members are required to have purchased a reserved seat (unless a reserved seat membership is held) to enter a fully ticketed match. General admission passes DO NOT guarantee entry to these games.

How can I upgrade to a reserved seat for a designated match?

In order to upgrade, you need to contact the relevant ticket agency with your 12 digit barcode number. This barcode will entitle you to a discounted price for a reserved seat. For MCG games, please call Ticketek on 132 849 or go to www.ticketek.com.au For Etihad Stadium games, please contact Ticketmaster on 1300 136 122 or go to www.ticketmaster.com.au

When do tickets go on sale?

Tickets for Rounds 1 to 22 will go on sale for club members on Febuary 28th at 9am. Tickets for Round 23 will go on sale on Monday July 30th at 9am. All 2012 on sale dates can be found by clicking here.

Where is General Admission seating?

The location of general admission seating varies depending on the venue and opposition. Information will be posted in the FAQ section for each game when it becomes available.

Can I buy a ticket to sit with a non member?

When upgrading to a reserved seat through the relevant ticket agency, you can purchase additional tickets for the non members you wish to sit with. They will pay the general public price while you get the member discount.

Where are the Social Club facilities located?

MCG
Ponsford Stand – Level 2

Atrium Bar – available at all home and away games

A Social Club bar available for all Collingwood social club members at MCG home and away games
Location: Level 2 of the Ponsford stand behind N33 seating
Access:     To gain access to the room you will need your valid membership card and social club medallion. Social Club members may bring guests along at a cost of $10 each with a limit of 2 per member.
Available: MCG Home and Away Games

Lou Richards Lounge – available at all home and away games

A Social Club Dining Room available for Collingwood social club members at MCG home and away games
Location: Level 2 of the Ponsford stand at the back of N31 and N32
Access:     Bookings are essential. To gain access to the room you will need to book and pay for dining by 5pm the Wednesday before the game. Bookings need to be processed and forwarded to Brydie Higgins.
Available: MCG Home and Away Games

Great Southern Stand – Level 2

Lindsay Hassett Room – available at all home games

A Social Club bar available for all Collingwood social club members at MCG home games only
Location: The room is located on level 2 of the Southern Stand behind N8 seating
Access: To gain access to the room you will need your valid membership card and your social club medallion.
Available: MCG Home Games Only

Etihad Stadium

Victory Room – available at all home games

A Social Club bar available for all Collingwood social club members at Etihad Stadium home games only
Location: Level 1, opposite Aisle 14
Access: To gain access to the room you will need your valid membership card and your social club medallion.
Available: Etihad Home Games Only

I am a Social Club Member and am entitled to access the Social Club rooms but I have a friend who holds a general admission membership. How can I get him/her access?

As a Social Club member you are entitled to purchase a Social Club guest pass for $10 prior to Collingwood matches at the membership tent/stand.

PIE PAY - How does it work?

PIE PAY means you never have to renew your membership again, it simply rolls over on the 21st October each year.

PIE PAY Monthly

Pay your membership with 11 equal monthly credit card instalments each year. Monthly payments are easily calculated by dividing your total membership fee by 11.

PIE PAY Yearly

Your membership will automatically renew on the 21st of October each year, with the total cost charged to your credit card.

Please note a 50 cent administration fee is charged for every transaction.

Why should I become a PIE PAY member?

• Receive a season 2011 highlights DVD.

• Receive a $25 voucher to the Collingwood superstore.

• Your Membership pack will be lodged pre-Christmas each year.

• Ensure your membership never lapses and any reserved seating is retained each year.

• You’ll never have to fill out a renewal notice again.

• Go into the draw to win a table for 10 at the Presidents function.

Am I able to join the PIE PAY monthly payment plan after the first payment has commenced?

Yes, you are able to join the monthly payment plan after it has commenced on the provision that a catch up payment is made. For example, if you were to sign up on the monthly payment plan in mid-February you would have to pay four installments of payment upfront. The catch up payment is for the monthly payments that have been missed.

Can I sign up to Pie Pay to have payment deduced directly from my bank account?

In order to be signed up to the Pie Pay payment program you must provide the Collingwood Football Club with credit card or debit card details. 

What is a direct debit card?

A direct debit card functions like a credit card however it provides direct access to a cardholder’s deposit account rather than a line of credit. This means the funds come directly from the cardholder’s bank account

Click here to find out more

Why do my payments keep failing despite there being enough funds on the card?

The reason that this happens is usually because due to a high (four or more) number of members using the same credit card on the monthly payment plan. When the system tries to automatically deduct similar payments in very quick succession, occasionally the bank’s security system will not allow any further payments to go through. It is not advised to have more than two memberships using the same credit card for the same amounts.

What type of concession card do I need to be eligible for a concession membership?

A concession membership holder must be a full time student or hold a pension card for the whole season.

What do I do if I lose my concession entitlement midway through the season?

If you no longer qualify for a concession midway through the season, you need to contact Membership Services on 1300 MAGPIE to upgrade to an adult membership. You will be required to pay the difference and a new membership card will be issued to you.

What is the age that a junior can enter the game for free?

Juniors are able to attend matches for free up until the age of 4.

What can I do if I leave my membership card at home?

The Collingwood Football Club cannot replace tickets if you leave your membership card at home on match days.

Please visit the official membership collection point.

How can I get a replacement membership card if mine is lost or stolen?

In order to obtain a replacement membership card, you will need to visit the Westpac Centre, call 1300 MAGPIE or email membership@collingwoodfc.com.au. There is a $25 replacement fee which needs to be paid prior to processing the replacement card.

I hold a reserved seat for 2012 and wish to bring a friend along to some games. How can I do this?

A non member is not able to sit in a Collingwood reserved seating area. The only way they can be seated with you is to purchase a season reserved seat. This is due to the fact that all the seats around your reserved seat are held by other Collingwood reserved seat holders. The other alternative is to sit together in a general admission area. While you can enter through the turnstiles using your membership card, a non member must purchase a general admission ticket.

Where can I buy a social club guest pass?

Social club guest passes are available for purchase on game day only from one of the club representatives. They will be located at the official membership collection point.

There is a limit of two guest passes per social club member and can be purchased at a cost of $10 each. The pass does not give the patron entry to the ground, only into social club facilities.

Who do I contact to complain about offensive match day behavior?

If offensive match day behavior occurs, firstly, let the security guards at the ground know. If you wish to take the issue further, please email membership@collingwoodfc.com.au or write to GPO BOX 3257, Melbourne, Vic, 3001.

Where can I buy Collingwood merchandise?

Collingwood merchandise can be purchased at our Superstore which is located at the Westpac Centre (Corner of Swan & Batman Ave) or online at collingwoodfc.com.au

How are the Grand Final tickets allocated to members?

All members who are eligible for a Grand Final ticket (Club 5, Legends, Captains, Social Club and 10+ year members) will be split into priority categories. Tickets will be randomly allocated by a next best available system through Ticketek.

I hold a reserved seat for the home and away season. Am I able to obtain the same seat for finals games?

Members are not able to obtain their home and away seat for finals. The seating allocation process is controlled by the AFL and its ticketing agency.

Does my membership grant me access to the finals?

All members receive priority access to purchase tickets to weeks 1-3 of the Finals Series if Collingwood are participating (subject to capacity)

What is the Lou Richards Lounge?

The Lou Richards Lounge is available exclusively to Collingwood Social Club members for all home and away games at the MCG.

All Club 5, Legends, MCG Legends, Captains and Social Club members have exclusive access to this function, located in the HC Harrison Room on Level 2 of the Ponsford Stand.

Guests enjoy a two-course meal pre game, refreshments at half time and entertainment from our MC and other special guests. Drinks can be purchased at bar prices. Guests are welcome to return to the room after the match to celebrate a Collingwood win.

All Social Club members have access to purchase additional tickets for guests to each function.

When can I book?

Bookings open in early March for all matches. Bookings can be made from one of the following ways:

• Log into your My Magpies account

• Email booking form to membership@collingwoodfc.com.au

• Phone 1300 MAGPIE

Bookings can be made up until 10am on the Thursday prior to the game. Bookings will close at 10am Wednesday for Friday games.

When does the room open?

The room opens two hours and 10 minutes prior to each game.

Where is the reserved seating? Is it undercover?

The reserved seating is located on Level 1 in the Ponsford stand below the room. Seating is not guaranteed to be undercover.

Can I bring a guest? How many can I bring?

You can purchase tickets for guests. There is no limit to how many you bring except for Anzac Day (one guest per social club member). Guests can purchase a package which includes entry and/or a reserved seat.

Will players be in attendance?

We cannot guarantee that players will make an appearance at all functions.

I have a special dietary requirement. Do you cater for this?

If you have a special dietary requirement, please indicate this at the time of your booking. Requests cannot be added after bookings have closed.

Can I request a window table?

You may request a window table at the time of your booking and we will do our best to accommodate this. We cannot guarantee due to the large number of requests that we get. Requests cannot be added after bookings have closed.

When will the tickets be sent out?

Tickets are only available for collection. Tickets can be collected from the Westpac Centre on the Friday prior the game or from the membership marquee/ticket window once the room opens.

Is there a dress code?

The dress code is smart casual, no runners or ripped jeans. Football jumpers can be worn.

Is the Westpac Centre bar and café open before and after games?

The Westpac Centre will be open to all Collingwood members before and after all MCG games and during all interstate games with the game broadcast on the big screen. All Club 5, Legends, Captains and Social Club members will be given the first option to pre-book their entry to our blockbuster after match functions.

If further tickets remain after the priority booking period, all Collingwood members will be advised via the Collingwood website.

Is the Westpac Centre open after every match?

The Westpac Centre will be open to all Collingwood members before and after all MCG games and during all interstate games with the game on the big screen. All Club 5, Legends, Captains and Social Club members will be given the first option to pre-book their entry to our blockbuster after match functions.

If further tickets remain after the priority booking period, all Collingwood members will be advised via the Collingwood website.

Will players be in attendance at these functions?

Selected players will make an appearance after MCG games at the Westpac Centre to discuss their individual performance and the team’s performance on the day.

What is the dress code for the event?

There is no dress code required.

Is the Westpac Centre open prior to the game?

The Westpac Centre Café is open before the game, with no bookings required.

How do I get in?

If you have made a booking, you must have your membership card as this will be scanned to admit entry.

Can I book for a guest?

The booking is for Social Club members only. Your guest can come back after the game for walk up entry however this is strictly first in first served. Preference will also be given to members.

Can someone who purchases a social club pass on the day attend?

Guests can come back after the game for walk up entry however this is strictly first in, first served.

Can non members enter?

Non club members can attend, however priority will be given to members. Members must have their membership card.