FAQ's

I would like to join the ‘Magpie Monthly Pay' payment program but I don't have a credit card. Is there an alternative for me? 

Members who do not have a credit card may consider obtaining a 'Debit credit card'. Many banks provide a card which has the characteristics of a credit card but uses your own savings account - it's just like EFTPOS but you can use it in more locations.

How can I pay for my membership?

There are seven methods to purchase/renew your Collingwood membership: internet, telephone (IVR automated system), Australia Post outlets, BPAY, mail, Membership Services Centre and in person (Lexus Centre, family day and match days). For members renewing their membership package without any changes or additions, we recommend option 1 (internet) or option 2 (telephone IVR).

Renewal Only (without changes or additions)

1. Internet: Visit www.collingwoodfc.com.au and click the ‘Membership’ link located on the homepage.  Select the “Renew Membership” link.

2. Telephone (IVR automated system): Call 1300 MAGPIE (62 47 43) and follow the prompts to RENEW your 2009 Collingwood membership. This method of payment is only available to those members renewing the SAME membership package(s) held in 2009.

3. Australia Post: Pay at an Australia Post outlet.

4. BPAY: Use phone or internet banking to access BPAY.

Existing Members with Changes

Existing members with changes have three options available: mail, Membership Services Centre or in person at the Lexus Centre.

5. Mail: Please complete and send your membership application form with your personal details in the reply paid envelope provided. Payment can be made using credit card, cheque or money order (made payable to Collingwood FC).

6. Membership Services Centre: If you are not sure which package to buy, our friendly Membership Services Team will be happy to help you find the package that suits you best. Simply call 1300 MAGPIE (62 47 43) during business hours.

7. In Person: Please visit the Lexus Centre, located at the corner of Swan Street and Batman Avenue, Olympic Park.

New Members

New members can purchase using options 1, 5, 6, 7 above.

Am I eligible for a Family, Concession, Junior or Long Distance Membership?

Family

Please note that family memberships include 2 adults and 2 juniors and all members must reside at the same address. Additional juniors are charged at junior rates. Juniors must be under 15 as at 1/1/10 (ID required).

Concession

Only pensioners (aged/single parent), veteran affairs concession card holders and full time students can purchase concession memberships.

Please Note: Health Care Cards and Senior Citizen Cards are not acceptable forms of concession identification.  Concession ID must be presented at the point of purchase or a copy attached to mail or fax application.

Junior

To qualify for a junior membership you must be under 15 years of age as of 1/1/2010 (Identification required).

Country Members 

Country Members must reside at least 120kms from the Lexus Centre. Long Distance members must provide a copy of their drivers licence or recent bill which reflects their name and current home address.  Collingwood Football Club reserves the right to request updated confirmation of evidence to support

How are Reserved Seats allocated?

Allocation of Reserved Seats

Renewing members have first rights to retain their reserved seats from the previous season.  Renewing members have until 5pm Wednesday 9th December 2009 to renew their membership and be guaranteed the same seating allocation. Reserved seating requests are processed in the following order:

1. Renewing members with no changes - Completed by 5pm Wednesday 23rd December 2009

2. Renewing members with additions - Commences Monday 4 January 2009

3. Renewing members with changes - Commences Monday 25 January 2009

4. New Members - Commences Monday 8th February 2009

All membership applications are processed in the order in which they are received. If you are requesting to sit with other members, please ensure that all application forms are securely fastened together or we may be unable to meet your requests. The ability to process particular membership applications is also dependent on seating availability in preferred seating sections.

How do I upgrade or change my membership package?

Members may upgrade or change their membership package at any time, subject to availability. Please contact the Membership Services Centre on 1300 MAGPIE (62 47 43) during business hours.

Will I be able to buy my membership at the game?

You may submit your application forms at our membership marquees in the first portion of the season, but you will not receive your personalised card at that time. In 2010, membership fulfilment items will be mailed with membership cards until 15^th March 2010.  Membership cards will then be sent out separately from fulfilment items. Your membership card will be mailed to your home address. If it has not arrived by match day, please visit our membership marquees outside the MCG and Telstra Dome.

Will I receive my membership card “on the spot”?

Your Collingwood membership card is personalised. Membership cards will be mailed out on a monthly basis commencing 7^th December 2009 (with fulfilment items). From the Monday 22nd March 2010, memberships will be mailed on a weekly basis.  Should your membership card not arrive in time for a game, please visit our membership marquees outside the MCG and Telstra Dome.

I have lost my membership card, how do I have it replaced?

Any member who loses their membership card will be required to present an original statutory declaration signed by a Justice of the Peace or a member of the Police force. All members should note that a membership card replacement fee of $20 will be charged ($10 for Junior Memberships). Membership cards will be mailed out to you. Should your membership card not arrive in time for a game, please visit our membership marquees outside the MCG and Etihad Stadium.

I left my membership card at home - can I still access the game?

The Collingwood Football Club cannot issue replacement tickets when membership cards are not brought to games. Members will need to purchase a daily admission ticket at their own cost. Entry to all AFL venues is managed by the AFL.

Can I attend Fully Ticketed Games?

A “Fully Ticketed Game” is any match where every patron attending must have a dedicated seat.

For a Collingwood home game, members with annual reserved seating can simply scan their membership card at the turnstiles and proceed to their seat. All members without an ‘annual reserved seat’ will be required to purchase a seat through the venues ticketing agent (MCG – Ticketek, Etihad Stadium – Ticketmaster) prior to the match or at a venue box office, subject to capacity, to gain entry.

For a Collingwood “Fully Ticketed” away game, all members will be required to obtain a seat through the venues ticketing agent (MCG – Ticketek, Etihad Stadium – Ticketmaster) prior to the match or at a venue box office on the date, subject to capacity, to gain entry.

Member’s information and correspondence

How do I change my address details?

Members are able to update their personal details online using their My Magpies Account. If you are unsure how to use My Magpies Account Manager, please read the help files on the website or call our Membership Services Centre. AFL members with club support are required to also contact the AFL Membership Department on (03) 9643 1900.

How can I receive regular member updates?

All Members who provide Collingwood Football Club with their e-mail address will receive weekly updates from the Club as well as Mick Malthouse’s weekly email to members. ‘In Black and White’ Magazine is another great way to keep informed and is issued to members three times per year.

Am I eligible to vote in the Annual General Meeting?

Only Club 5, Legends, Captains and Social Club members whose name appears on the Official Register of Members as of the 15th of June each year, who are over the age of 18 years shall be eligible to vote at the Annual General Meeting.

Ticketing and interstate travel:

How do I access tickets for ‘away’ and interstate matches?

Tickets for away and interstate games can be purchased through the following ticketing agencies:

Melbourne (MCG) - Ticketek – 132 849

Melbourne (Etihad Stadium) - Ticketmaster - 1300 136 122

Perth (Subiaco) - Ticketmaster - 1300 136 122

Canberra (Manuka) - Ticketmaster - 1300 136 122

Gold Coast (Carrara) - TBC

Sydney (SCG & Telstra Stadium) - Ticketek - 132 849

Brisbane (Gabba) - Ticketek -132 849

Adelaide (AAMI Stadium) - BASS - 131 246

Darwin (Marrara) - Darwin Entertainment Centre - (08) 8980 3333

Hobart (Aurora) - Centertainment - (03) 6234 5998

Can the Magpies help me with travel arrangements for interstate matches?

Pie in the Sky Travel is the Club’s official travel agency.  Please contact the girls at Pie in the Sky for all special offers for Collingwood interstate packages. They can also assist with all of your travel needs for domestic and international travel arrangements.

Contact Pie in the Sky Travel on (03) 8412 0100 or go to www.pieinthesky.com.au.

How do I access Finals Tickets?

Members will receive priority access to week’s one to three of the Finals Series for matches involving Collingwood.  Due to the limitation of ground capacity we cannot guarantee you a ticket at some venues.

How can I guarantee access to Grand Final tickets (if Collingwood are a participating Club)?

The sale of AFL Grand Final tickets is administered and managed by the Australian Football League.  Tickets are sold as a priority to members for the two competing Clubs. Please note that one ticket per membership will apply and that all finals information will be communicated to members in the lead up to the 2010 Finals Series and advertised nationally by the AFL. All Collingwood members are encouraged to take-up a Legends package will guaranteed members access to a Grand Final ticket.

The order of allocation of Grand Tickets to Collingwood members will be as follows:

1. Life Members, Club 5 Members, Legends Members

2. Captains Members, Social Club Members

As an AFL Member how much of my membership fee goes to the Club?

Approximately $130 (including GST) goes to the Club by nominating Collingwood as your Club of support.

As an AFL Member can I upgrade to a reserved seat package?