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What is Member Choice?

Member Choice is a new membership initiative the club has introduced to provide eligible members with the opportunity to choose the item they receive in their member pack. 

There are four great merchandise options including a Member Cap & Scarf, Beanie and Scarf, Fleece Blanket and a Sports Bag.

Can I track my order?

Please click here to track your parcel delivery status. You will need your membership number to use the tracking system.

Reserved Seat Request Form

Use this form if you would like to change your existing reserved seat or are purchasing a reserved seat membership for the first time. Click here 2014 Reserved Seat request form.pdf

Transfer of Seat Form

Use the Transfer of Seat form when you want to transfer seats from one member to another. Click here to download - 2014 Transfer of seat form.pdf

QLD Interstate Member Ticket Request Form

Please click here to download the Interstate Member Ticket Request Form.

To be eligible to receive your ticket (subject to availability) to our Round 1 match v the Brisbane Lions, you MUST RSVP by 5pm Thursday 12 March.

How do I update my details?

Please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au to update your details

Am I eligible for a companion card membership?

Anyone holding a Government issued Companion Card is entitled to one complimentary membership for their carer.

Once you have purchased your membership, you are required to send through proof of your Companion Card and we will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

Legends and MCG Legends Pricing

Legends seating located on Levels N and P is completely sold out. Call 1300MAGPIE (624743) for more information. Adult Legends memberships in this area are priced at $899 due to the premium location of these seats.

Legends memberships are available on Levels M or Q for $864. For all Legends member benefits please click here.

If you are a Legends member and would like to join the waiting list to sit on Levels N or P, you can complete a Level 2 waitlist form which is available here.

How will the AFL’s new equalisation plan affect the Collingwood Football Club?

There continues to be a lot of talk in the media about the AFL's revenue sharing 'taxes' and how they are designed to equalise the clubs from a financial perspective.

There are two separate parts to the AFL's new equalisation revenue sharing model. They are:

  1. A set figure tax on the more financial clubs
  2. A tax on football department spending over an AFL set limit

Regardless of the formula used by the AFL to tax the clubs, including Collingwood, it is important for our supporters to understand that 100% of the revenue generated by the club is retained by us to fund our football department and service our supporters.

Currently every club receives an annual distribution from the AFL as part of the industry-generated money which is largely driven by the media rights deal. The AFL's revenue sharing model now means that Collingwood will receive a smaller amount of that distribution than some of the less financial clubs which is why there has never been a more important time for the Collingwood Football Club to be independently financially resilient.

As a club we have been preparing for this scenario for many years and this is the reason why we committed several years ago to invest heavily in our membership services and game day experience in order to grow our membership base to one day be over 100,000. The support of our members each year will continue to drive the club's goals and strategy and set us apart from any other sporting club in Australia.

General

How is this different to Magpie Rewards?

It isn't. The 2015 Magpie Rewards program has been updated and improved to include the loyalty points reward system, called the Magpie Rewards Loyalty Program.

How do I create a Magpie Rewards Loyalty account?

If you wish to participate in the Magpie Rewards Loyalty Program, it's quick and easy to create a Magpie Rewards Loyalty account. All you need to do to get started is visit membership.collingwoodfc.com.au/member-rewards. Click 'LOGIN/CREATE AN ACCOUNT' and follow the instructions to register your card and get started.

Why has Collingwood Football Club introduced a loyalty program?

The Collingwood Football Club has decided to trial a loyalty program for all members to reward them for their continued support of the Club.

Why should I use the Magpie Rewards Loyalty Program?

The Magpie Rewards Loyalty Program is designed specifically for members of the Collingwood Football Club. Members can earn points towards great rewards by simply supporting the club in everyday ways, like going to the footy or visiting the Westpac Centre. Earning points is easy by just scanning your membership card at designated club locations. Members can also use their card to load and store credit which can be used to purchase merchandise as well as food and beverages at the Westpac Centre – which are more great ways to earn points. The benefits and rewards that are offered as part of the program are earned through the accumulation of points, meaning, the more you support the Club, the more rewards you will receive.

Who is eligible for this program?

Collingwood Football Club's Magpie Rewards Loyalty Program is available to all Collingwood Football Club members over the age of 13. Those who wish to participate and who are under the age of 18 will be required to show parent/guardian consent during the registration process. The auto top-up facility is not available to members under 18 years of age.

Why can I not participate if I am under 13 years of age?

In keeping with global guidelines, juniors under the age of 13 will not be allowed to participate in the Magpie Rewards Loyalty Program.

Does the Magpie Rewards Loyalty Program cost anything?

No. It does not cost anything to participate in the Magpie Rewards Loyalty Program. It is a benefit of being a current member of the Collingwood Football Club.

Why do I require an email address to participate in the Magpie Rewards Loyalty Program?

It is a requirement for the Magpie Rewards Loyalty Program that all users provide a correct email address during registration. Without an email address, the user will not be able to participate in the Magpie Rewards Loyalty Program. An email address is required to administer the Magpie Rewards Loyalty Program, such as confirmation of your registration, notification of rewards and bonus opportunities to earn more points.

How secure is the Magpie Rewards Loyalty card?
The card uses the latest encryption technology and offers a very high level of security - as you would expect from a bank card carrying financial details.

Who is Vix Technology?
Vix Technology is Collingwood Football Club's technology partner that provides the smartcard technology for the Magpie Rewards Loyalty Program. For 25 years, Vix Technology has been and still are a global leader in smartcard technology. They have deployed systems around the world – with 80 million smartcards in circulation through their schemes and 1.8 billion transactions processed through their back-office per year.

What happens if I have unauthorised transactions or errors on my account?
Please contact Collingwood Football Club Membership on 1300 MAGPIE (1300 62 47 43), email: membership@collingwoodfc.com.au or visit the Membership Marquee at MCG Home games located at Gate 1 at the MCG within 90 days if you think unauthorised or erroneous transactions have been made on your account. Transactions queried after 90 days will not be reviewed.

What happens if my Membership & Magpie Rewards Loyalty Card is lost or stolen?
Please register the loss of your card immediately by logging into your personal Magpie Rewards Loyalty account here. The lost card will be deactivated. Please contact Collingwood Football Club Membership on 1300 MAGPIE (1300 62 47 43), email: membership@collingwoodfc.com.au or visit the Membership Marquee at MCG Home games located at Gate 1 at the MCG to arrange for a replacement card. A replacement card will be issued and you will once again need to register your card via membership.collingwoodfc.com.au/member-rewards. The cash balance from the deactivated card will then be allocated to the replacement card. You will be responsible for the value of transactions made on your account up until the time you advise of the loss of your card. Replacement cards are charged at $25 per card.

Does the Magpie Rewards Loyalty Program impact on my membership?

No, the Magpie Rewards Loyalty Program is a separate part of your membership. Your membership will continue to run as normal if you do not choose to participate in the Magpie Rewards Loyalty Program.

What happens if I change my membership during the season?

If a member changes their membership during the year, they will need to update their Magpie Rewards Loyalty account with their new membership card details to ensure that points are correctly accumulated. For assistance, you can contact the Membership Services Centre on 1300 MAGPIE (1300 62 47 43).

How does the Magpie Rewards Loyalty Program work for families?

Like all Magpie Rewards Loyalty accounts, each family member earns their own points and rewards. Junior family members (over the age of 13) will be required to gain permission from a parent/guardian to register. Once registered, the juniors will also be able to load credit on to their card if they wish but will not be able to access the auto top-up facility.

Juniors who receive experiential rewards will be required to bring a parent/guardian with them.

What government regulations is the program operating under?

The scheme is operating under the relevant regulations of Australian Prudential Regulation Authority (APRA) and ASIC.

Who do I contact if I have a complaint, suggestion or comment about the Magpie Rewards Loyalty Program?

Please contact Collingwood Football Club Membership on 1300 MAGPIE (1300 62 47 43), email: membership@collingwoodfc.com.au or visit the Membership Marquee at MCG Home games located at Gate 1 at the MCG.

Points

How can I earn points?

You can earn points in a number of different ways either online or on game day if you are a Collingwood Football Club member. A full list of activities that will earn points can be found here https://membership.collingwoodfc.com.au/loyalty-program

How long does it take points to appear on my account?

Please allow up to two business days before your account is awarded with your points.

Can I buy points?

No, you cannot buy points to add to your account.

Can I earn points for buying merchandise online?

No, you cannot earn points for buying merchandise online. The only way to earn points when buying merchandise is in person at the Superstore at the Westpac Centre.

Can I view my transaction history?

Yes. You can view your transaction history by logging into your personal Magpie Rewards Loyalty account.

Will points carry over from season to season?

No. Points will expire at the end of the 2015 season. You will however keep your history of points that have been earned in previous seasons.

Can I transfer points to a different account?

No. You cannot transfer points to a different account.

Is there a restriction on how many points I can earn?

No, there are no restrictions on how many points you can earn.

Where can I see my points?

You can see your points balance on your online Magpie Rewards Loyalty account profile. You can also see how you earned your points from the transaction history which is also included in your online profile.

How will Collingwood Football Club announce bonus points and activities?

Activities or events that earn bonus points will be announced via email or on the Collingwood Football Club website. Make sure you keep track of your emails to see when and where you can earn extra points towards your Magpie Rewards Loyalty points balance! Bonus points can be awarded by the Collingwood Football Club at any time.

What if I was not credited with my points for attending a match or other support activity?

Please contact the Magpie Rewards Loyalty Program via email, membership@collingwoodfc.com.au with full details and we will review your enquiry. We will endeavour to reply to your enquiry within 24 - 48 hours.

Rewards

Will the points be deducted when I claim a reward?

No, you will not lose any points when you claim a reward. Rewards are automatically earned as soon as you reach a new status level.

Are these the only rewards available for the 2015 season?

Yes. These are the only rewards available for the 2015 season. However, please feel free to suggest rewards for future consideration by contacting us through the Magpie Rewards Loyalty email: membership@collingwoodfc.com.au

Can I suggest a potential reward?

Yes. Please email membership@collingwoodfc.com.au with your suggestions or feedback.

What does it mean by DRAW when looking at a reward?

When you claim this reward you will be placed into a random DRAW with all eligible members to win the nominated prize.

Do I automatically receive my reward when I reach a new status level?

Yes. Please check the terms and conditions for each specific reward to see how this reward will be passed on to you.

Can I share rewards with family and/or friends?

No, all rewards are for the individual who earned the points by reaching the status level. However, some rewards may allow you to bring a friend or family member along. See the terms and conditions of the rewards here for further information https://smartsite.vixtechnology.com/collingwood/policiesPage.do

How do I know if a reward is still available?

The terms and conditions of each reward will show if the reward has a cut-off date. Click here for more information.

What if I don't want a specific reward?

If you earn a new reward, there is no requirement for you to accept the reward. Just let us know at the Membership Services Centre on 1300 MAGPIE (1300 62 47 43).

Credit

Why do I need credit on my Membership and Magpie Rewards Loyalty card?

You will need credit on your Membership and Magpie Rewards Loyalty card if you would like to use your card to purchase merchandise or food and beverages at the Westpac Centre. This will allow us to reward you with points for your everyday transactions at the Westpac Centre.

How do I link my bank account to my Membership and Magpie Rewards Loyalty card for auto top-up?

To set up an auto top-up on your card, you will need to make sure that you have linked your Membership card to your online Magpie Rewards Loyalty account first. Once that's done, log into your account via membership.collingwoodfc.com.au/member-rewards and selecting the Auto Top-up tab. Follow the instructions provided to set-up the auto top-up facility.

You can terminate or modify the details of this Auto Top-up Authorisation online by logging into my account at smartsite.vixtechnology.com/collingwood and selecting the Auto Top-up tab. Select Start and then Update Auto Top-up to make changes to my Auto Top-up Authorisation, or Cancel Auto Top-up to terminate my authorisation.

How do I manually top-up my Membership and Magpie Rewards Loyalty card?

To manually top up your card, you will need to make sure that you have linked your Membership card to your online account Magpie Rewards Loyalty first.


What happens if I don't have enough stored credit on my card to pay for my total purchase?

You can settle transactions by cash or EFTPOS where the value of the transaction exceeds the credit balance on your account. To ensure that you do not run out of credit during purchases, you can also set up an auto top-up facility on your card.

Can I view my cash balance?

Yes. Account balances and your transaction history can be reviewed by logging into your personal Magpie Rewards Loyalty account.

What happens if I have credit left on my 2015 Membership and Magpie Rewards Loyalty card?

Your Account Credit will be allocated to the following season's card which will be issued by Collingwood Football Club, unless the account is closed and the agreement terminated. You can also request the refund of any credit balance by following the steps outlined in the cancellation FAQs below.

Is there a limit to how much money I can put on my card?

Yes, you can only store a maximum of $1,000 on your Magpie Rewards Loyalty card.

Can I top-up my Magpie Rewards Loyalty card by calling Collingwood Football Club?

No. You are only able to top-up your Magpie Rewards Loyalty card online through your Magpie Rewards Loyalty account or manually through your bank.

Can I use my card on Collingwood's online merchandise store?

No, unfortunately you cannot use your card to make purchases from the online store.

Cancelling my Magpie Rewards Loyalty Account

Is it possible to cancel my Magpie Rewards Loyalty account?

Yes. You are able to cancel your Magpie Rewards Loyalty account. We will immediately place a stop on the Magpie Rewards Loyalty facility on your Membership and Magpie Rewards Loyalty card, refund the remaining credit balance on your account within 15 working days of termination and disable your access to the secure member's website 90 days after termination.

What happens with my stored credit once I cancel my Magpie Rewards Loyalty account?

Vix Technology will refund any credit balance remaining on the member's account within 15 working days of receipt of notice to close the account from the member. Refunds will be made by direct credit to the bank account detailed in the notice to close the account.

Note: 15 days is required to ensure all transactions on the account have been settled and disputes resolved before the final balance is confirmed and refunded.

Does cancelling my Magpie Rewards Loyalty account affect any of my Collingwood Football Club membership benefits?

No. Make sure you retain your membership card to continue to access your Collingwood Football Club membership entitlements.