Main content

FAQs

Got some questions about our membership packages or about memberships in general? You'll find answers to many questions here:

View Details

2014 Copeland Trophy

When is the 2014 Copeland Trophy being held?

The 2014 Copeland Trophy is being held on Friday 3 October at Crown Palladium.

Please note: The date of the 2014 E.W. Copeland Trophy Dinner is subject to change at the organiser's discretion

I purchased a ticket for the 2014 Copeland Trophy but I am now unable to attend. Can I request a refund?

Tickets to the 2014 Copeland Trophy dinner are non-refundable under any circumstances.

I am a Club 5 member, can I bring a guest?

Club 5 members are entitled to purchase one ticket per Club 5 membership. You may purchase tickets on behalf of other Club 5 members but you will need to quote all Club 5 member numbers at the time of booking.

Please note that full payment is required at the time of booking.

Any Club 5 members wishing to purchase tickets with another member so they can sit together on the night, will be able to purchase tickets during the other member’s designated purchase period, however access to tickets will not be guaranteed and will be subject to availability at the time of booking.

As a Club 5 member, can I sit with a Legends Member who purchases a ticket?

In order for a Legends member to be seated with a Club 5 member(s), the Legends member will be asked to quote the Club 5 membership number at the time of booking.

As a Club 5 member, if I do not book by the end of the Club 5 member sale period am I still guaranteed my ticket?

In order to be guaranteed a ticket, Club 5 members MUST book prior to 5.00pm EST Friday 20 June. After this time, Club 5 members can still purchase during the other on sale periods however tickets are not guaranteed at this time.

As a Legends member am I guaranteed a ticket?

Legends member tickets will go on sale from 9.00am EST on Monday 30 June. Due to the extremely high demand for tickets, we are unable to guarantee a ticket for all Legends members and they will be subject to availability at the time of booking.

As a Legends member can I bring additional members/guests?

Due to the high demand, tickets for the Copeland Trophy Dinner during the Legends member sale will only be available for purchase by Legends members.

Legends members are entitled to purchase one ticket per Legends membership and may purchase tickets on behalf of other Legends members (up to 12 per booking). You MUST quote all Legends member numbers at the time of booking.

Please note that full payment is required at the time of booking.

 

As a long standing member, am I guaranteed a ticket?

It is the club’s first priority to make the event available to as many Collingwood members as possible.

Due to the high demand, tickets for the Copeland Trophy Dinner will go on sale to Club 5 and Legends members first.

Captains and Social Club members will have the next opportunity to purchase a ticket to the Copeland Trophy Dinner, followed by all remaining members.

Due to space restrictions, we are unable to guarantee a ticket for all members.

The Dinner will be held at one of Melbourne’s biggest venues, the Palladium at Crown which accommodates 1,750 people.  

The Copeland Trophy will also be telecast live via www.collingwoodfc.com.au

  

As a Captains or Social Club Member, I have attended the dinner in previous years. Will I be able to attend this year?

It is the club’s first priority to make the event available to as many Collingwood members as possible.

Due to the high demand, tickets for the Copeland Trophy Dinner will go on sale to Club 5 and Legends members first.

Captains and Social Club members will have the next opportunity to purchase a ticket to the Copeland Trophy Dinner, followed by all remaining members.

The Captains and Social Club members will have the chance to purchase tickets from 9.00am EST on Tuesday 1 July.

Due to space restrictions, we are unable to guarantee a ticket for all members.

The Dinner will be held at one of Melbourne’s biggest venues, the Palladium at Crown which accommodates 1,750 people.  

The Copeland Trophy will also be telecast live via www.collingwoodfc.com.au

 

If I am unable to call 1300 MAGPIE once tickets are released, how can I secure tickets?

If you are unable to call 1300 MAGPIE (1300 62 47 43) at the time of sale, we suggest you arrange for a family member or friend to call on your behalf. Please ensure they have your membership number, barcode number, credit cards and relevant contact details ready.

How much do the tickets Cost?

Member price: $250 per ticket

Non-Members price: $275 per ticket

Can I purchase tickets in person at the Westpac Centre?

The only way to purchase tickets is by calling 1300 MAGPIE (1300 62 47 43) during the relevant sale periods.

I am a Club 5 member, am I guaranteed a ticket?

Club 5 members are guaranteed access to purchase a ticket if they book during the Club 5 Priority Period which ends at 5.00pm EST Friday 20 June.

When can members buy tickets to the Copeland Trophy Dinner?

Club 5 Priority Period
On sale now until 5.00pm EST Friday 20 June

Legends members (subject to availability)
On sale from 9.00am EST Monday 30 June

Captains & Social Club members (subject to availability)
On sale from 9.00am EST Tuesday 1 July

All members (subject to availability)
On sale from 9.00am EST Monday 7 July

General Public (subject to availability)
On sale from 9.00am EST Tuesday 8 July

How do I book tickets?

To book tickets during your allocated on sale period, call 1300 MAGPIE (1300 62 47 43) during business hours. Payment must be made by credit card at the time of booking.

Please ensure membership numbers for all members are quoted at the time of booking.

No bookings will be confirmed unless full payment has been made.

Bookings will only be taken when your call is answered by a Membership Service Centre representative. Voice messages, emails and in person at the Westpac Centre will not be accepted.

Special dietary requirements must be advised at the time of booking.

Can I sit with another member who has purchased a ticket?

Seating requests are NOT guaranteed unless tickets are booked as part of a group booking. For group bookings, please make one booking. To do this, you will need one person to make the booking using all membership numbers.

Group bookings must be made on one credit card. Payments cannot be split between multiple cards.

If a Legends member would like to be seated with a Club 5 member(s), the Legends member will be asked to quote the Club 5 membership number at the time of booking.

If I am successful in buying a ticket, can I request where I will be sitting?

All seating is allocated on a first in, first served basis and is subject to availability.

Requests for location of table/seating will not be taken.

I am currently behind in my membership payment plan. Can I still purchase a ticket to the Copeland Trohpy?

All members wishing to purchase a ticket to the Copeland Trophy Dinner must be up to date in their 2014 membership payments. Any member who is currently in arrears will not be eligible to purchase a ticket to the Copeland Trophy Dinner.

View Details

Top 5 FAQ's

How do I join the Payment Plan?

To join the payment plan, simply click here to login to your My Magpies Account. From here renew your membership and select the payment option that suits you best.

I don’t know which package would suit me best. How can I find out?

We have created a 'Help Me Choose' function which will assist you in finding the best membership to suit your needs.

Click here to find the best membership for you.

How do I update payment details for my payment plan deductions?

If you are on the payment plan and have recently changed credit cards or expiry date, please phone 1300 MAGPIE (1300 62 47 43) during business hours to have your details updated prior to your next scheduled payment.

How can I change my reserved seat for 2014?

Reserved seat request forms for the 2014 season will be available online in early October 2013.

Any members wishing to change their seating for 2014 or add new members to their reserved seating will be able to do so in early October.

What is Member Choice?

Member Choice is a new membership initiative the club has introduced to provide eligible members with the opportunity to choose the item they receive in their member pack.

There are seven great merchandise options including a Member Cap & Scarf, Diary & Pen Set, Earphones, Fleece Blanket, Collingwood Sherrin Football, Sports Bag and a Stubby Holder, Bottle Opener & Socks pack.

Member Choice is available to those eligible members who sign up on a Payment Plan.

View Details

Magpie Insider Membership

As a Magpie Insider member, will I retain my years of service status and current membership number?

By becoming a Magpie Insider member, you will retain your years of service status and your membership number.

What are the benefits of a Magpie Insider membership?

As a Magpie Insider you will be connected to the Collingwood Football Club.

All Magpie Insider Members will receive:

  • FREE 2014 member only cap and scarf (valued at $34.95)
  • All member benefits as detailed on the member benefits page

Why has the Collingwood Football Club introduced the Magpie Insider membership?

Recent supporter feedback has highlighted that literally hundreds of thousands of Magpie fans are unable to attend games due to location and personal circumstance.

These passionate supporters asked the club to create a membership that does not include the cost of match day entry but allows them to feel proudly connected to their club and able to financially contribute.

For this reason, we introduced the Magpie Insider membership package.

View Details

Social Club Information

Where can I buy a Social Club guest pass?

Social Club members have access to purchase Social Club guest passes. These are available for purchase on game day from the membership marquee located outside the MCG at gate 1 from 2 hours prior to start of game, until the first bounce.

There is a limit of two guest passes per social club member and these can be purchased at a cost of $10 each, cash only. The pass does not give the patron entry to the ground, only into Social Club facilities.

Where are Collingwood's Social Club facilities located?

Collingwood has a number of Social Club facilities available to members on match day.

MCG

Ponsford Stand – Level 2

  • Atrium Bar – available at all Home and Away games

Location: Level 2 of the Ponsford stand behind N33 seating
Access: To gain access to the room you will need your valid 2014 Social Club membership card. Social Club members may bring guests along at a cost of $10 each with a limit of two per member (guest passes must be purchased, see above).
Available: MCG Home and Away Games

  • Lou Richards Lounge dining – available at all home and away games

Location: HCA Harrison Room, Level 2 of the Ponsford Stand at the back of N31 and N32
Access: Bookings are essential. To gain access to the room you will need to book and pay for dining by 12pm the Thursday before the game. Bookings can be made online or by phoning 1300 MAGPIE (1300 62 47 43).
Available: MCG Home and Away Games

 

Great Southern Stand – Level 2

  • Lindsay Hassett Room – available at all Home games

Location: Level 2 of the Southern Stand behind N8 seating
Access:
To gain access to the room you will need your valid 2014 Social Club membership card. Social Club members may bring guests along at a cost of $10 each with a limit of two per member (guest passes must be purchased, see above).
Available:
MCG Home games only

Etihad Stadium

  • Victory Room – available at all Home games

Location: Level 1, behind Aisle 14 seating
Access:
To gain access to the room you will need your valid 2014 Social Club membership card. Social Club guest passes are not available for Etihad Stadium games.
Available:
Etihad Stadium Home games only

View Details

Reserved Seating

When do I need to renew by to ensure I retain my reserved seat?

In order to retain the reserved seating you held in 2013, you must renew prior to 5pm Friday 6 December 2014.

I have submitted a reserved seat request form to be allocated seats for the first time. When will I know where I am sitting?

Seating allocation begins in late January 2014, and continues throughout February and March. Membership cards with all reserved seating listed will be mailed to you prior to the start of the 2014 season.

Why couldn’t I get Etihad Stadium Away seats on ground level?

The Collingwood Football Club is only allocated a small number of seats on ground level (Level 1) at Etihad Stadium. The majority of seats are allocated to the home team. Collingwood is one of the only clubs to offer seating to its members for Away games at Etihad Stadium. This is done to ensure you are given the best seats the club has access to.

My friend/family member no longer wants their seats, can they be transferred to me?

Seats can be transferred from one member to another. In order to do this, the member it is transferred to must hold a reserved seat membership. The member that holds the seat must fill out a transfer of seat form and return it to the club.

The form can be returned via one of the following methods:

  • Email to: reservedseating@collingwoodfc.com.au

  • Mail to: Collingwood Membership, PO Box 165, Abbotsford VIC 3067

There is another member sitting in between our group. Can the club move them?

It is the policy of the Collingwood Football Club that we do not contact any member and ask them to change their seats.

In order to change seats with another Collingwood member you must both fill out a transfer of seat form.

The forms can be returned via one of the following methods:

  • Email to: reservedseating@collingwoodfc.com.au

  • Mail to: Collingwood Membership, PO Box 165, Abbotsford VIC 3067

My friend does not want his/her seat anymore which is next to me, how can someone in my family obtain this?

The family member will need to purchase a reserved seat membership. Once the member has a reserved seat membership, a transfer of seat form must be filled out by both the current reserved seat holder and the new reserved seat holder.

The form can be returned via one of the following methods:

  • Email to: reservedseating@collingwoodfc.com.au

  • Mail to: Collingwood Membership, PO Box 165, Abbotsford VIC 3067

I would like to add a member to my previously allocated reserved seating group.

A reserved seat membership needs to be purchased by the member and a reserved seat request form must be filled out. Click here to access this.

It may not be possible to allocate the new member next to the existing group of members, as they will usually already be surrounded by other reserved seat holders.

On the reserved seat request form, the group organiser must indicate whether all members of the group are happy to move to the next best available seating or to allocate the new member as close as possible to the existing group's reserved seats.

The form can be returned via one of the following methods:

  • Email to: reservedseating@collingwoodfc.com.au

  • Mail to: Collingwood Membership, PO Box 165, Abbotsford VIC 3067

How can I change seats?

The only way to change your existing seating is to fill out a change of seat request form. Change of seat request forms can be downloaded by clicking here.

The change of seat form must be attached to the membership renewal form of every member of the group that wishes to change seats.

The form can be returned via one of the following methods:

  • Email to: reservedseating@collingwoodfc.com.au

  • Mail to: Collingwood Membership, PO Box 165, Abbotsford VIC 3067

By submitting a change of seat request form, members are simply putting in a request. The request is not guaranteed and allocation of seating will be dependent on availability in the requested area.

How can I change my reserved seat for 2014?

Reserved seat request forms for the 2014 season can be downloaded here.

Any members wishing to change their seating for 2014 or add new members to their reserved seating will be able to do so from October.

View Details

Concession Membership

What type of concession card do I need to be eligible for a concession membership?

A concession membership holder must hold a full time student card or a pension card for the entire season.

I have a Health Care card, am I entitled to a concession membership?

Health Care card holders are not entitled to a concession membership due to AFL guidelines. You must hold a full time student card or pension card to be entitled to a concession membership.

Are Seniors card holders entitled to a concession membership?

Seniors card holders are not entitled to a concession membership due to AFL guidelines. You must hold a full time student card or pension card to be entitled to a concession membership.

I hold a Government issued Companion Card. Is my carer entitled to a complimentary membership?

Anyone holding a Government issued Companion Card is entitled to one complimentary membership for their carer.

Once you have purchased your membership, you are required to send through proof of your Companion Card and we will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

View Details

Contact the Club

How can I contact the Membership department?

The Collingwood Membership department can be contacted in any of the following ways:

  • Phone: 1300 MAGPIE (1300 62 47 43), during business hours
  • In person: Westpac Centre, Cnr Batman Ave & Olympic Blvd, Melbourne
  • Email: membership@collingwoodfc.com.au
  • Mail: Collingwood Membership, PO Box 165, Abbotsford VIC 3067
  • MCG Match Days: Membership marquee located outside Gate 1 (2 hours prior to the start of game, until the first bounce)
  • Etihad Stadium Match Days: Membership marquee located on the footbridge from Southern Cross Station to the ground (2 hours prior to the start of the game, until the first bounce)

What are the operating hours of the Membership department?

The Membership department can be contacted on 1300 MAGPIE (1300 62 47 43) or in person at the Westpac Centre from 9.00am - 5.00pm Monday to Friday.

You can also visit the Membership marquee at the MCG and Etihad Stadium on match days from 2 hours prior to the start of the game, until the first bounce.

How can I contact the Collingwood Football Club?

The Collingwood Football Club can be contacted in any of the following ways:

  • Phone: 03 8412 0000
  • In person: Westpac Centre, Cnr Batman Ave & Olympic Blvd, Melbourne
  • Email: info@collingwoodfc.com.au
  • Mail: Collingwood Football Club, PO BOX 165, Abbotsford VIC 3067

View Details

2014 Payment Plan

How do I join the Payment Plan?

To join a Payment Plan, simply click here to login to your My Magpies Account. From here renew your membership and select the payment option that suits you best.

I do not have a credit card, can I still join a Payment Plan?

In order to be able to join the Payment Plan, you must provide a credit card or debit card to be charged each month. Unfortunately payment cannot be taken directly from a bank account, or via cash, EFT, cheque or money order.

I have purchased a family membership on a Payment Plan. Will the two juniors receive access to Member Choice?

All members who make up a family membership will receive the benefits of the program.

If I join a 6 Month Payment Plan, will I still receive my membership package before Christmas?

Members on a 6 Month Payment Plan who sign up prior to 21 November 2013 will receive their membership package prior to Christmas, even though your first instalment will not be deducted until 21 March 2014.

Please note, a $5 administration fee will be charged to your credit card when your membership rolls over on 21 October 2013. This amount will be deducted from your first monthly instalment on 21 March 2014.

When do I need to sign up by to ensure my membership is received prior to Christmas?

All members who sign up for a 2014 membership via one of the three Payment Plan options will receive their membership package prior to Christmas, provided you sign up by 21 November 2013.

Are there any additional fees associated with a Payment Plan?

All administrative fees have been abolished in 2014. You will only be charged the cost of the membership packages you have selected.

I am a Club 5 member and have already paid for my 2014 membership, will I receive the free Member Cap and Scarf?

All Club 5 members are eligible to take part in the new 2014 initiative, Member Choice. Member Choice allows you to choose which item you receive in your membership pack. There are seven great options to choose from, including the Member Cap and Scarf. More information regarding Member Choice and how you make your selection will be made available soon.

I received my opt out letter for my Payment Plan and it only had three family members listed. Why is there a junior missing?

Our system recognises that one of the juniors from 2013 is no longer eligible for a junior membership in 2014. Junior members must be under 15 years as of 01/01/2014. Members over 15 years as of 01/01/2014 are eligible for a concession membership provided they are a full time student. If you believe this information to be incorrect, please phone Membership Services on 1300 MAGPIE (1300 62 47 43).

What is a Direct Debit Card?

A direct debit card functions like a credit card however it provides direct access to a cardholder’s deposit account rather than a line of credit. This means the funds come directly from the cardholder’s bank account.

Click here to find out more.

What happens if I don’t keep up with the monthly installments?

If a member fails a payment on their monthly installment, an SMS and failed payment letter will be sent notifying them of this. Should a member fall two or more installments behind, their barcode will be blocked and all membership entitlements are suspended.

I’m behind on my Payment Plan. Can I have my membership entitlements reactivated if I pay part of what is owed?

Membership entitlements will only be reactivated once members are compliant with their Payment Plan. Even if they get back within the two months or less behind the Payment Plan, the entitlements won’t be reinstated until they are up to date with all payments.

I can’t afford my membership anymore. Can I get a refund on it?

Members sign up and agree to the terms and conditions of the Payment Plan; which is that they will continue to pay for their 2014 membership until all payments are made.

Full terms and conditions can be found here.

How do I update payment details for my Payment Plan deductions?

If you are on the Payment Plan and have recently changed credit cards or expiry date, please phone 1300 MAGPIE (1300 62 47 43) during business hours to have your details updated prior to your next scheduled payment.

View Details

Member Choice

Which members are eligible for Member Choice?

Member Choice is available to Club 5, Legends, Captains, Social Club, Season Ticket, Three-Game, Country, Interstate, AFL Members with a Club Upgrade and Magpie Stars members who sign up on a Payment Plan.

Magpie Insider, International, Baby, Toddler and Pet memberships are not eligible for Member Choice as these categories receive specific items according to their membership type.

Selections must be made before 22 November 2013 in order for your item to be posted. Selections made after this time will be available for collection at the Westpac Centre (Corner of Olympic Blvd and Batman Ave, Melbourne) or at selected games throughout the season.

What is Member Choice?

Member Choice is a new membership initiative the club has introduced to provide eligible members with the opportunity to choose the item they receive in their member pack.

There are seven great merchandise options including a Member Cap & Scarf, Diary & Pen Set, Earphones, Fleece Blanket, Collingwood Sherrin Football, Sports Bag and a Stubby Holder, Bottle Opener & Socks pack.

Member Choice is available to those eligible members who sign up on a Payment Plan.

What is a Payment Plan?

Paying for your membership on a Payment Plan is a simple way to renew each season and is available at no extra cost. A Payment Plan allows you to roll over your membership into the next season using the credit card on file at the club. You can choose to pay upfront, or in instalments throughout the year. 

In order to be able to join the Payment Plan, you must provide a credit card or debit card to be charged for each instalment. Unfortunately payment cannot be taken directly from a bank account, or via cash, EFT, cheque or money order.

Please click here for more Payment Plan information. 

Terms and Conditions apply. To view a full list of Terms and Conditions click here.

How do I choose my Member Choice item?

To make your Member Choice selection:

  1. Login to memberchoice.collingwoodfc.com.au before 22 November 2013 using your membership number and last name
  2. Click on the product you would like to choose as your Member Choice selection
  3. Click CHOOSE THIS ITEM to make your selection
  4. Check that your contact and delivery details are correct
  5. Once you are happy with your selection and have checked your details, click CONFIRM SELECTION
  6. Please note, once you have clicked to confirm you will not be able to change your selection
  7. Your order will now have been submitted. Please take note of your reference number

When will my selected item arrive?

Your item will normally be delivered in 14-21 days from receipt of your membership payment and Member Choice selection.

A range of items are available in stock and are ready for dispatch within 24 hours. Some products however need to be ordered. While this will not impact our specified delivery timeframes, we may experience some delivery delays at times. We will notify you of any potential delays and in some cases, you may receive part shipment of your order with any remaining items to follow.

Please note selections must be made before 22 November 2013 in order for your item to be posted. Selections made after this time will be available for collection at the Westpac Centre (Corner of Olympic Blvd and Batman Ave, Melbourne) or at selected games throughout the season.

Can I track my order?

Please click here to track your parcel delivery status. You will need your membership number to use the tracking system.

How do I update my details?

Please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au to update your details.

How do I check where my items will be sent?

Please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au for all enquiries regarding your order.

Can I change my delivery details after I have chosen my item?

Please contact us urgently on 1300 MAGPIE (1300 62 47 43) during business hours for any changes to your order. Please note, you will be asked for your membership number and last name at this time. 

I can’t remember my membership number – how can I find out what it is?

Please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au for assistance.

Can I purchase an additional item?

For additional membership purchases, including the Official Supporter Kit, please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au.

Please click here for other Collingwood merchandise available for purchase through the Collingwood Superstore.

Who can I call for any other queries?

Please call 1300 MAGPIE (1300 62 47 43) during business hours or email membership@collingwoodfc.com.au for all customer support.

View Details

2014 Official Cheer Squad

What benefits do members receive in the Cheer Squad membership pack?

The new Cheer Squad membership includes the following entitlements:

  • Access to 17 games (MCG and Etihad)
  • Premium Cheer Squad seating
  • Hoodie, Polo, Cap, Flag and Banner
  • Cheer Squad membership card
  • Social Club entitlements
  • Grand Final access if Collingwood is a competing team

Cheer Squad membership Hoodie

Cheer Squad membership Polo

Cheer Squad membership Cap

What is the cost of the Cheer Squad membership?

Prices for the Cheer Squad membership are as follows:

Adult: $750
Concession: $525
Junior: $382.50

Please note all Legends and Club 5 members keep their entitlements or status.

Membership staff will communicate with all individuals regarding pricing differences.

Where will I be sitting on match day?

All Cheer Squad members will collect tickets at every game. Your membership card will provide match access, but the ticket you collect will display your allocated seat. The rotating seating system will ensure that existing groups stay seated together.

Your ticket for each match will be available for collection at Gate 1 for all MCG games, and on the Bourke Street foot bridge for games at Etihad Stadium. This will be a specific spot for Cheer Squad members, making collection a seamless process.

Who will make the banner for match day?

The construction of the banner and pulling it up on match day will be managed by the club. No Cheer Squad members will be required on field on match day.

Collingwood Football Club staff will be responsible for the storage and transportation of all properly, including the banner.

Who will form the Cheer Squad for interstate matches?

Interstate matches provide a great opportunity for our interstate supporter groups to have more involvement and represent the Cheer Squad on match day. 

While match tickets will still be provided to Cheer Squad members wishing to travel interstate, these will not be located in the traditional Cheer Squad area. However, seating will be allocated with other Collingwood fans. 

Where can I download the Cheer Squad Application Form and 2014 Official Cheer Squad Code of Conduct?

Please click the links below to download the Cheer Squad Application Form and 2014 Official Cheer Squad Code of Conduct:

These documents can be returned via email to cheersquad@collingwoodfc.com.au

Sponsors Star Atheltic CGU Emirates Westpac
Buy merchandise